Felix Bravo Email & Phone Number

Bala Cynwyd, Pennsylvania, Us

My current role allows me to advise management with the goal of making appropriate IT decision, design procedures for the of IT resources, provided technical support to all employees across five offices, handled all troubleshooting and hardware repairs where needed. My role also allowed me to image, clone and upgrade machines as needed. I worked on various ad-hoc projects or tasks as needed.

Washington, District Of Columbia, Us

My role that blends System Administration, functional analysis and Tier 2-3 support for the IT environment based at the US Mint. Among my duties at the US Mint, I provide support for Microsoft Office 2016 and Windows 10 in an enterprise environment, help managing Active Directory. (User accounts, machine groups and GPO) and providing Tier 3 support for all IT issues including desktop and remote support.

Bala Cynwyd, Pennsylvania, Us

Answer calls from various company employees in a help desk environment. Calls from our customers come in regarding various “off the shelf” software such as Microsoft Office, Adobe Acrobat, and various Windows Operating Systems and other applications. I assist users in solving their application problems, and / or devising solutions or work around solutions based on the customers’ needs. I also aided users in better using there tablets, and mobile devices, primarily Windows Phones. I also help develop content for customers in the form of written instructions and presentations.Working in Managed Help Services (Tier One) aiding companies in password resets using Citrix based applications in a Tier One Level environment.Working with TTS with training new consultants in Microsoft Office and helping current trainee consultants with their learning objectives. Assist the Training team in training newly hired consultants on using various software applications we support.Working with Client Training Services I assist On-Site Migrations to help support personnel to learn to troubleshoot Microsoft Office and working as a Trainer when needed. As a mentor for new technicians coming on board, I help with them to learn our processes and helping to answer their questions as they learn to use our ticketing systems and applications. To better serve my customers, I keep abreast of new software versions, advances and changes in the field of information technology while developing excellent customer service and communications skills.

Mclean, Va, Us

Working On Site for Vitalyst, to help the company with their migration to Microsoft Office Pro Plus 2016. Showing customers the new features of Microsoft Office Pro Plus 2016 and correcting issues with the upgrade of the application after it has been pushed out to the users. I was given the responsibility for creating knowledge base articles that gave reference and aid in "How To" issues for current Service Desk technicians.

I was responsible for creating new vendors, entering invoices into SAP R/3 system. Was given the responsibility for researching vendor statements to verify that they have been paid or yet to be paid against various projects. Received request from project managers for researching specific project related invoices to determine if project has remaining funds available. Other duties include sorting and distributing of incoming mail and filing, maintaining an accrual of all received but not processed invoices and liaison between purchasing department and accounts payable department.

I am responsible for creating new vendors, purchase orders and frameworks in SAP R/3 system. Was given the responsibility for researching purchase order that have been paid or yet to be paid against various projects. Received request from project managers for researching specific project related purchase orders to determine if payment or delivery has been made.

Houston, Texas, Us

Responsible for the inputting of payroll timecards into the SAP, Reflections and Great Plains systems for payment to employees and making adjustments when needed to correct billing or payroll errors. Duties printing of various reports as need by our cost centers payroll personnel and generating confidential financial reports to be sent electronically, via email or federal express to the recipient.

Instructed students in creating e-commerce based web sites using Visual Interdev. My responsibilities included evaluating students, testing and maintaining network performance and site design.

Houston, Texas, Us

Responsible for front line support of the HP3000 community, logging enhancement requests and unresolved questions in HEAT or Problem Documentor (PD). Responsible for analyzing and resolving 'level one' user questions and dispatching more complex issues to the appropriate MIS programmer/analysts. I am also responsible for 'Level One' ad hoc programming issues using Powerhouse's Quiz programming language

Houston, Texas, Us

Responsible for the inputting of payroll timecards into the HP Legacy system for payment to employees. And making adjustments when needed to correct billing or payroll errors. Duties included invoice of customers, printing of various reports as need by division payroll personnel and generating confidential financial reports to be sent electronically, via email or federal express to the recipient.