Felix Chan Email & Phone Number

Singapore

Singapore

Responsible in helping organizations to identify and executing transformation opportunities in business, technology and operations for banking industry across multiple service areas such as digital services, payments, and customer life cycle with data and exponential technologies.Integrated service offerings from development and execution of transformation strategy, business case, requirements, design of solution, implementation, change management and go-to-market.Collaboration with partners such as AWS, Google, ServiceNow, Salesforce, Celonis and Awxay in construct of deals, solution design and implementation.Program managed and developed solution for regional bank in digitization of client life cycle with significant impact to client experience, RMs and operations productivity from acquisition, onboarding, transacting to servicing.Developed and designed Open Banking business strategy, capabilities and solution architecture for state-owned bank to gain first mover advantage and capture market share.Developed and designed industry digital utility business model, governance model, capabilities and conducted IT feasibility assessment for national payment infrastructure provider with use cases in electronic Know-Your-Customer, Invoice Presentment, Fraud and ESG registries, and alternative credit scoring model.Program Director for industry in digitization of Direct Debit Authorization with cloud and APIs technologies and delivering solution from 4 weeks turnaround time to instant fulfillment.Digitized API customer onboarding with digital and cloud-based solution for regional bank with more than 50% improvement to turnaround time and lower cost to serve.Led API digital transformation for regulator in development of API Marketplace, CICD process, internal and external consumption, adoption and monetization.

Hong Kong Sar

Responsible for country's Corporate Banking Technologies and Digital Services in corporate and retail banking.Responsible for country's regional applications such as Digital Services, Cash Management, Trade Finance, Custody, and up to 5 local applications.Drove country technology strategy, objectives, and provide end to end technology services to meet transformation objectives.Aligned to regional technology strategy and managed country technology investment and maintenance budget.Project managed HKMA FPS (Faster Payment Service) and appointed as senior representative as liaison with HKMA.Responsible for rollout of regional system in country including payment processor and migration of data center to private cloud.Co-created solutions with business and operations which are customer centric through practice of Agile.Resolved incidents with root cause analysis and implemented preventive actions for rapid detection and minimize future occurrences.Periodic self-assessment and compliance to internal and external policies and regulations.

Singapore

Responsible for corporate end-to-end digital services from internet and mobile banking, Host-to-Host to APIs across 12 markets.Implemented solution to handle throughput of 110Mio transactions with more than 70% STP rate annually through delivery of Cash Management, Trade Finance, Foreign Exchange and other services from corporate customers.Centralized regional applications and operations to gain economies of scale, rapid time to market and harmonized customer experience.Implemented regional center of excellence in user acceptance testing, standardization of operation process and live verification for governance and control.Increased digital adoption with annual growth of 20% in digital customer acquisition with channel revenue of over $4.0 Mio through new service offerings and significant productivity gains.Delivered many first in market innovative solutions ranging from digital security token, integrations with cloud service providers to back-office modernization with transactional data store, payment hub, and modularization of solution components for rapid time to market.Spearheaded and delivered regional regulatory / industry compliance projects on time including MAS 2 Factor Authentication, MAS and HKMA Real-Time Payments, ISO20022 upgrade, FSC FX Reporting, and BI Tax Real-Time Tax Payment.Journey manager for customer and employee experiences in digital banking with techniques such as interviews, focus groups, research, design of prototypes, user validation and implementation.

Singapore

Primarily responsible for managing and developing GIRO and Corporate Internet Banking products in Corporate Banking.Pioneered establishment of Corporate Internet Banking commercialization and operation framework across Cash Management and Trade Finance services.Develop file conversion tool for customers to send Payroll or Bulk GIRO transactions for processing.Migrated more than 500 customers on diskettes to self-service digital services and increase of product holdings and cost savings in manpower.Provided product demonstration, training materials, sales tool kit, marketing collateral, product labeling, and definition of commercial terms.Clinched and implemented major Cash Management deals with ERP integrations from customers in public sector, large corporate and multi-nationals.Developed customer implementation methodology for Corporate Internet Banking with defined service level agreements.Defined customer support model and procedures for Corporate Internet Banking.

Singapore

Pre-Sales of Enterprise Spend Management solutions to prospect with spend analysis, procurement, sourcing and category management requirements in Asia Pacific.Provided procurement consultancy including analysis in procurement best practice such as supplier rationalization, contract compliance, spend visibility, sourcing strategy, supplier performance and business process optimization.Conducted discovery workshops to identify pain points and definition of procurement strategy aimed at improving cost and governance.Partnered with major enterprise application integration solution providers such as TIBCO, WebMethods, IBM, and BEA in proposing integration solutions to customers' backend applications.Clinched multi-million-dollar deals in this region across public sector, conglomerates, and logistics industry.

Singapore

Responsible for implementation of Cash Management solutions to corporate customers with team of 3 in SingaporePioneered rollout of new Cash Management capabilities such as lockbox, direct debit authorization migration and liquidity management.Liaised with customers' vendors and finance team for system integration with ERP systems such as SAP, Oracle, ACCPAC, Sun Financial System.Established and set department targets.Annual public speaking events at Euro Finance Conference to prospect potential clients.Exceeded KPIs and received Best Country award across 16 markets for 2 consecutive years.Defined service level agreements with all related departments to ensure seamless customer implementation of Cash Management solutions.

Singapore

Implemented Electronic Banking system for corporate clients involving installation, training and servicing of Cash Management and Trade Finance services.Conducted more than 10 classroom training per month to customers on system functionality and banking product and services.Solicited and provided customers' feedback for future enhancements.Implemented automation of check book ordering system and improved on cost to serve.Developed more than 200 banking services and branches workflow for process reengineering during Core Banking implementation.

Bachelor Of Commerce, Finance

Software Knowledge

Gce O Level, Finance, General

Banking, Corporate, Finance, And Securities Law