Unterstützung und Beratung von Kunden während des gesamten Kundenlebenszyklus, von der ersten Kontaktaufnahme bis zur Vertragsverlängerung, Kundenwachstum, Erkennung von Risiken und proaktive Entwicklung von Risikomanagementstrategien, Bereitstellung von Analysen uzur Verbesserung der operativen Exzellenz und Struktur in einem schnell wachsenden Start-up-Unternehmen, internes und externes Stakeholder-Management

Customer Success Management means focusing on the customer's success - and your own success will follow.Establishing and expanding the global Customer Success and Support area for SoftwareOne's MTWO Construction Cloud Business Unit. Data Driven Customer Success Management: measuring customer experience and satisfaction (CSAT) and deriving action steps to improve our products and services.Strategic support of change management actions and adoption rate analysis.Project management of the development of a Return-On-Investement App for MTWO to make the added value for our customers more tangible and measurable.Planning and execution of internal global trainings and workshops for planning, training and quality assurance in the area of Customer Success and Support.

I have helped people find out how and in which environment they can become professionally happy Career planning, professional reorientation Strengths/potential analysis and development Coaching, training and motivation

IT project management for software implementation projects in the digitalization environment (cloud & on-premises)Support and consulting of customers in the analysis and optimization of their business processesLeading the project for the internal introduction of a new project management tool

Customer projects at development banksTechnical design in the software procurement process Creation of functional designs in the software development processInternal further development of the hybrid project management methodology in system integration projects

Conception and presentation for the introduction of a new consulting product Support in the development of an own project management method.Bachelor thesis: Evaluation of management tools for digitalization startups

Digitalization project in the automotive sector for the Europe-wide introduction of a CRM solutionProject management and coordinationOperational support of the Marketing Service Center Creation of graphical business reports Campaign analyses and SQL queries

Familiarization with 3D modeling and programmingSubject-related research and organizational tasksSupport in creation of a marketing strategy