Constructed regressions in predicting inbound calls and test suggested treatments to reduce call volume. Analysis was leveraged in developing additional opportunities within attrition, collections, and truck roll avoidance for a Fortune 500 Telecom company.Delivery of a procurement business intelligence web-based tool requiring opportunity identification, category research, data modeling, and documentation & testing of the platform for a Fortune 100 Financial Services company.Provided subject matter expertise in the development, wireframing, and refinement of existing and new category modules as a web-based BI platform and managed the integration with existing business intelligence tools as a spend intelligence solution.

Updated and created web content of the corporate website for the new branding efforts. Collaborated with the marketing and legal departments for the compiled information, planned layout, and testing of all pages.

Developed a dashboard for managers to ascertain current compliance of the company’s 200 Directors to ensure greater transparency, increase rating quality, and maintain objectivity and confidentiality. Benchmarked global teams to identify capacity and analytical support needs within 18 practice areas.Gathered and analyzed materials critical for evaluation of employee training, over 250 courses were reviewed for relevancy and rearranged in specialized curriculums for new analysts.

Piloted the development of BusinessIQ for client use and created a framework for future market demand.Conducted external research on the client’s suppliers to clean A/P data for applicable data analysis.Surveyed clientele to understand end-user needs and implement custom features and reports into the software.

Processed data into the database and mainly assisted with ad hoc duties, cash applications, credit card processing, and voucher processing.Prepared journal entries for account reconciliation and analyzed and integrated data for annual reports.