Felix T. Email & Phone Number

North York, Ontario, Canada

- Taken business objectives translated them into technical requirements- Presented technical objectives/limitations to non-technical audiences- Driven alignment with conflicting cross functional teams- Localized global product life cycles to Canadian market specifications and requirements- Managed restaurant communication via Adobe Experience Manager (AEM) and Sharepoint (CMS)- Successfully executed campaigns with revenues excess of $10 Million

Sydney, Australia

- Prepared budgets based off scope of work and resource requirements and identified areas of improvements and additional risks to the project(s)- Development of the marketing plan for Travel portfolios to reach Rewards financial and Collector engagement goals with focus on personalized Rewards experiences through channel orchestration and marketing automation- Developing, fostering, and managing ongoing relationships with supplier partners (airlines, rental car, hotels etc.), tourism boards and financial partners and driving mutual benefits and success

Sydney

- Conduct conferences and focus groups with local residents- Created social media awareness campaigns of city improvements and developments- Analysis of raw qualitative and quantitative information- Communication of results and outcomes to high ranking government officials- Analyzed and processed requests from local development proposals- Filtered out development proposals with LEP (Local Environmental Planning) and SEP (State Environmental Planning) Laws

Sydney

- Organized Conference and Events with audiences excess of 600 attendees - Managed food and beverage costs excess of $30,000 per event- Liaised with Event Organizers and end users in regards to event objectives

Sydney, Australia

- Development of CRM campaigns derived from business objectives/requirements- Use of Saleforce Campaign and CRM email campaigns- Brought new technical capabilities to improve ad-hoc operational process- Product life cycle management and agile war room driver- Alignment of interest with franchisees and cooperate stakeholders- Vendor management and relationship building

Leura, Nsw

- Cash handling and account management- Operating the Hotel’s main switchboard- Up-selling promotional packages- Point of first contact for quest inquiries

Master’S Degree, Business (Marketing)

Activities and Societies: - Focused in customer destination journey/loyalty and CRM - Minored in customer behaviorally studiesMasters.

Graduate Diploma, Property Development

Bachelor Of Business, International Hotel And Resort Management

Diploma, Hotel Operations