- Analyzed network traffic with the ELK Stack to identify potential intrusions, data leaks, and malware.- Identified and responded to suspicious activity by correlating security alerts from various network zones and EDR solutions, effectively filtering out false positives.- Developed custom dashboards and tools to unite datasets, drastically lowering overall investigation time.- Led weekly vulnerability assessment meetings to address weaknesses and remediate vulnerable technologies, keeping the customer informed.

- Assisted in creating and managing Unlike Pluto's direct community outreach, serving roughly 6000 fans through Discord.- Created custom community management solutions to enhance daily operations and weekly events.- Thoroughly enhanced administrator security practices following a breach, implementing disaster recovery plans, and streamlined permission structures.- Implemented virtualized server to host a 24/7 music live stream to promote community engagement.

- Developed a custom ticketing/live chat solution using Discord to better suit clients.- Created a simple UI whilst integrating core business materials to reduce overall response time.

- Undertook roles as a helpdesk technician and resolved client incidents to ensure uninterrupted service.- Improved support workflows using JavaScript enhancements reducing overall response time.- Gained experience with API handling, Java/server maintenance, and customer service.

- Reviewed, verified, and enhanced E-learning content for IT Networking and Security education.- Developed custom solutions to automate larger tasks and the material review process.

- Undertook roles as a helpdesk technician during a merger.- Installed, configured, and provided support for office technologies companywide.- Patched business-critical assets to minimize security vulnerabilities whilst unifying with parent company.

- Undertook roles as a helpdesk technician.- Installed, supported, and provided support for office technologies companywide.- Configured and distributed new computers during refresh.- Worked with the IT security team to install security patches.- Developed automation scripts to improve team workflows.

- Assisted staff with the replacement and provisioning of network infrastructure during overhaul.- Managed the distribution of Chromebooks to incoming classes.- Assisted students and teachers by developing quick reference guides.

- Assembled electronic components to kit for classes ran at the institution.- Assisted staff with 3D printing and laser cutting materials for classroom usage.