Felix Liu Email & Phone Number

Toronto, On, Ca

Hangzhou, Zhejiang, China

• Oversee suppliers in Asia-Pacific region, achieving an average rate of 8% cost reduction, 100% order accuracy, 97.5% on-time delivery and 150 PPM• Led and trained cross-functional teams of 3 factories to pass IATF 16949 standard based audits performed by industry-leading client; led engineering and quality management team to pass 5 PPAP and 1 APQP projects; tracked supplier quality issues to initiate and close several CAPA cases• Evaluate and select new vendors; mitigated risk of US-China tariffs by developing partnerships with 2 South Asia manufacturers; brought in 2 new Chinese suppliers for product line expansion• Monitor and review accounting department daily work; provide training and feedback on accounts payable, accounts receivable, invoicing and financial reports

Orange County, California Area

• Managed suppliers and $4M annual purchase orders; interfaced with suppliers to ensure product quality and on-time delivery, US clients to optimize order plan and process purchase orders, and forwarders to smooth international logistics and customs processing• Developed a new strategic supplier relationship leading to 15% cost savings and better quality; negotiated additional 9% discount through analysis of the supplier’s cost structure• Oversaw all finance and accounting processes; provided monthly financial reports and introduced a new Quickbooks accounting system; formalized accounting controls and procedures• Reduced annual interest expense over $100,000 by replacing existing loans to free line of credit from suppliers and negotiating better supplier payment terms

Greater Minneapolis-St. Paul Area

• Analyzed historical revenue and income allocation, recovered $60,000 missed payment from licensee; designed a financial model that recognizes key contributors for profit forecast and allows managers to evaluate department performance vertically and horizontally• Researched on internal patents to do market and competitor analysis; attracted over 30% of prospective external corporate clients to further action by identifying right customers and contacting them with customized proposal

Greater Minneapolis-St. Paul Area

• Developed a 3-stage go-to-market strategy to expand customer base for an affiliated division; revealed a potential user group which is underserved but with purchase intention by redefining the organization’s customer segmentation through marketing research, competitor analysis and customer study• Positioned the division from a low fare provider to social/education center; created an internet advertisement package to fit this new image, budget and capacity, presenting consulting recommendations to board members and 80% of proposals were accepted

Shenzhen, China

• Reduced shipping cost by 7% by changing product packaging, which was initiated by cost analysis and customer behavior study, following with customer survey to testify and comparing between potential savings and extra cost; designed financial model to select best choice from proposed products• Developed annual headcount plan; benchmarked peer companies to set up salary policy which reflected industrial average but was more sensitive to performance; doubled employee number with 0% turnover rate

Shenzhen, China

• Led a 4-member team to manage customer service, procurement and logistics for company’s independent e-commerce website; improved the customer satisfaction rate by 3.2% by standardizing customer service process; shortened lead response time by 12% by redesigning operations process from category-based to activity-based• Increased 2011 total sales by 65% by analyzing market trends, performing product management to expand product lines from 2 to 5, and collaborating with marketing department to determine pricing and sales strategy

Shenzhen, China

• Analyzed pharmaceutical sector of Hong Kong capital market; delivered stock, industry and macroeconomic analysis report• Conducted analysis and made recommendation to increase investment on main target stock, receiving more than 15% paper profit within 1 month

Mba, Entrepreneurial And Small Business Operations

Bachelor Of Arts (Ba), Business English