Engineering work on Microsoft 365 and Azure platform, focusing on Microsoft Roadmaps, Provisioning lifecycle management, M365 license assignment, service delivery and management, incident/problem triage of managed services. Take initiative for City of Parramatta's cloud journey and reducing on-premise footprint.

Provide level 2/3 support on platform/infrastructure matters, following ITIL framework.Successful rollout of risk based identity protection using Microsoft 365E5 suite, this has increased customer satisfaction as users are not prompt to change password on time-based, causing less disruption to users’ workflow.Design and transition SOE from using SCCM to Microsoft Intune autopilot, secured digital assets by implementing condition access through compliance policy in Intune.Modernise backup systems by migrating on-premise workloads to Microsoft Azure, such as virtual machines and blobs; defining and meeting SLA of the business.

This position involves handling level 2/3 tickets, collaborating in cross function team, rollout of systems from planning phase to implementation. Experience with provide support to Veeva Vault, rollout of SharePoint Conditional Access, rollout WPA2-Enterprise wifi

This position involves providing a wide range of IT solutions to small-medium businesses and managing junior staff with their tasks and workload. Example of work includes migrating businesses to Office 365, providing SharePoint and Microsoft Teams as a collaboration platform, and utilising OneDrive for file sharing. Experience in managing endpoint devices using Intune, and setup workloads in Microsoft Azure. For larger organisation I have setup WVD and utilising FSLogix as profile management, with storage setup using Azure FIle Services. To protect customer's identity, I have experience in setting Azure conditional access, and for on premise RDS deployment, to setup MFA on the remote desktop gateway. I also have experiences in setting up Azure CDN for website delivery. I have taken courses with Ekahau and is an Ekahau Certified Survey Engineer, and have experiences in wifi design, planning, deployment and surveying. I have also taken courses on Microsoft Azure AZ-104 exam and manage projects from designing to deploying solutions on Microsoft Azure cloud.

Diagnosing computer and printer problems, assisting staff members with less technology confidence with technical support. Also had experience with Microsoft Software Centre Configuration Manager for operating system deployments.

Tutor for INFO2110 System Analysis and modelling. Create lesson plans and assessments. Encourage students and initiate group discussion. Marking and evaluating UML diagrams.

Internship at NRMA to provide IT support to North Strathfield employees, including understanding and diagnosing computer and printer problems.

Asking and comparing quotation for The Ponds landscaping project, assisting Mr Andrew Coulson with preparing project management and contract documents.

Assisting customers with checkout processes at Woolworths, and helping customers when they need help at finding a particular product in store.