Felix Mark Antony Email & Phone Number

Global Head of Operations for Integrated Digital Solutions business responsible for 6000+ associates across 35 sites in 7 countries.

Global Head of Operational Excellence function for $2B in revenue Commercial Solutions Group in Conduent with 44K+ associates globally.This role reports to the COO and business partnering with the executive team to transform business areas. Commercial Solutions Group include Customer Experience Management, Claims and Administration, Human Capital Solutions and Business Operations Solutions.

Global Head of Strategic Business Insights & Transformation for $1B in revenue Business Process Solutions Group with 20K+ associates globally. Lead Transformational programs that impact business growth, client and operational efficiencies. Develop key analytical insights and formulate key strategies with the leadership team to streamline and grow the business. Own and continuously improvise the operating model, including organization design and governance.Business Process Solutions Group include offerings such as Document Management & Automation, Finance Accounting & Procurement (FAP), Human Resources & Learning Services (HRLS), Casualty Claims Solutions and Legal Compliance & Analytics.

Head of Operations with P&L Management for $175M in annual revenue Digital Operations business with total span of 3500+ associates across multiple sites in India.

Chief of Staff and Global Transformation Leader for Transaction Processing Group.Transaction Processing is a $600M business with 13K associates spread across globally covering 4 major offerings: Banking and Capital Markets Solutions, Digital Processing, OmniChannel Communications and Finance Accounting & Procurement.Conduent is formally known as Xerox Business Services. It was formed in 2017 as a divestiture from Xerox.

Responsible for leading Process Excellence & Transformation for Commercial Healthcare business globally ($430M business) with a direct team of Master Black Belts and Black Belts across International sites.

Regional Manager of Process Excellence for Commercial Healthcare Business:Lead Process Excellence program for Commercial Healthcare business comprising of 40+ Strategic Business Units across globe. Leading a direct team of Black Belts who are spread across International sites in U.S, Santo Domingo, Guatemala, Philippines, Ghana and India.

Lean Six Sigma Strategic Quality Manager & Site Deployment Leader for Healthcare Payer & Pharma business in India.

Lead the Operational Excellence function in Residential Mortgage Group, Commercial Servicing Group & Life Finance Business Groups. • Facilitate New Business Transition• Initiate, lead, train and mentor Six Sigma, Lean, Kaizen and other process excellence initiatives• Identifying opportunities to drive continual improvement on Service delivery and cost productivity• Conduct Process Audits across groups• Embedding Lean Six Sigma Culture and developing DNA

• Establish measurement culture for the high-end knowledge processes• Establish standard cycle time by unique methodology for high-end financial processes - leading to - Right Resource (FTE) Estimation, Capacity Utilization, Efficiency measurement across processes• Initiate & Lead Six Sigma Projects• Responsilble for being a Change Catalyst in the business group

• New Business Quotations Operations in SAP SD ERP• Management Information Systems Lead for the EMEA Region (Europe, Middle East and Africa)• Six Sigma Green Belt Projects & ISO QMS

Post Graduate Program, Artificial Intelligence

International Qualified & Certified Master Black Belt, Lean Six Sigma

Bachelor Of Science, Computer Science

Loyola College, Chennai

Hsc