Felix M Philip
AeroLeads people directory · profile

Felix M Philip Email & Phone Number

Deputy Manager, Training and Quality at Malabar Group
Location: Mumbai, Maharashtra, India 8 work roles 5 schools
LinkedIn matched
✓ Verified Jul 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Malabar Group
Role
Deputy Manager, Training and Quality
Location
Mumbai, Maharashtra, India
Company size
3321 employees

Who is Felix M Philip? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Felix M Philip is listed as Deputy Manager, Training and Quality at Malabar Group, a with 3321 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Felix M Philip.

Felix M Philip previously worked as Deputy Manager, Training & Quality at Malabar Group and Assistant Manager at Concentrix. Felix M Philip holds Master Of Business Administration - Mba from Manipal University Jaipur.

Company email context

Email format at Malabar Group

This section adds company-level context without repeating Felix M Philip's masked contact details.

Malabar Group

Review company-level records connected to Felix M Philip before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Felix M Philip

With over 9+ years of experience in the service industry handling Training, Quality, and Compliance, I bring a unique blend of expertise in Banking, Technical Support, Customer Service, and Luxury Retail. I am deeply committed to fostering exceptional Training Delivery, driving compliance, and ensuring quality standards across diverse, high-stakes environments.In my career, I have cultivated a strong foundation in training and developing teams, focusing on quality assurance and regulatory compliance. My approach is customer-centric, aiming to not only meet but exceed expectations, enhance service delivery, and create a memorable brand experience. My leadership style is rooted in empowering teams through guidance, mentorship, and continuous learning, ultimately achieving a harmonious balance between regulatory adherence and exceptional service.Having navigated dynamic and high-pressure sectors, I am well-versed in handling complex customer interactions, maintaining meticulous attention to detail, and driving operational excellence.

Current workplace

Felix M Philip's current company

Company context helps verify the profile and gives searchers a useful next step.

Malabar Group
Malabar Group
Deputy Manager, Training and Quality
Mumbai, MH, IN
Website
malabargoldanddiamonds.com
Employees
3321
AeroLeads page
Company profile
View company profile Email format
8 roles · 15 years

Felix M Philip work experience

A career timeline built from the work history available for this profile.

Deputy Manager, Training And Quality

Malabar Group

Mumbai, Mh, In

Deputy Manager, Training & Quality

Malabar Group

Kozhikode, Kerala, India

At Malabar Group, I am responsible for Preparing Training & Quality Reports, creating business review presentations, communicating with top management, and Handling external vendors for the contact center and additional requirements. And, also handling the PAN India Quality Team for the CRM team.* Preparing Quality Plan for PAN India QA Team* Tracking and Monitoring the Quality activities for CRM and email team* Interacting with Contact center vendor regarding contact center training and quality * Conducting Training and Quality sessions for the Internal QA team and vendor* Completed setting up a contact center in the vendor location* Supporting Operations requirements for Contact Center & Retail* Review the Training & Quality performance of Contact center

Assistant Manager

Concentrix

Mumbai, Maharashtra, India

At Concentrix, I am responsible for Preparing Training & Quality Reports, creating business review presentations, communicating with clients, measuring and tracking process SLAs, designing Monthly Quality audits and training plans, preparing root cause analyses, and Conducting meetings with clients for continues improvement.* Manage training content creation, delivery, implementation, and tracking efficacy.* Ensuring process SLAs are met by regularly reviewing KPIs* Managing Quality Auditors and Trainers which looks after Training and Quality* Consolidation of QC audit reports, scrubbing analysis, and preparation of RCAs for reporting.* Create MBR for clients and participate in monthly MBR* Key Person in all external Banking audits & supporting in the closure of requirements* Drive FMEA’s across teams and regular follow-ups with client for approvals.

Nov 2022 - Apr 2024

Lead Trainer

Concentrix

Mumbai Area, India

Dec 2019 - Oct 2022

Customer Service Associate

Teleperformance

Thane, Maharashtra, India

Technical Support For UAE Telecom Process

Apr 2016 - Sep 2017

Customer Service Associate

Serco

Thane

Technical Support For UAE Telecom Process

Dec 2014 - Mar 2016

Graphic Designer

Alba Digital Creations

Kannur

2012 - Nov 2014
Team & coworkers

Colleagues at Malabar Group

Other employees you can reach at malabargoldanddiamonds.com. View company contacts for 3321 employees →

DD Deepu Devadas Deepu Devadas Colleague at Malabar GroupKozhikode, Kerala, India View → FA Fahad Adiyattil Fahad Adiyattil Colleague at Malabar GroupKerala, India View → NM Nitesh Mani Nitesh Mani Colleague at Malabar GroupMumbai, Maharashtra, India View → MU Mathi Ur Rahaman Mathi Ur Rahaman Colleague at Malabar GroupBengaluru, Karnataka, India View → NP Neha Parmar Neha Parmar Colleague at Malabar GroupIndia View → AA Ashir Ashir Ashir Ashir Colleague at Malabar GroupDubai, United Arab Emirates View → HK Haidar K A Haidar K A Colleague at Malabar GroupBengaluru, Karnataka, India View → SS Shiva Shankaran Chandrasekaran Shiva Shankaran Chandrasekaran Colleague at Malabar GroupCoimbatore, Tamil Nadu, India View → AP Akanksha Pandey Akanksha Pandey Colleague at Malabar GroupGurgaon, Haryana, India View → AE Ahmed Elsheikh Ahmed Elsheikh Colleague at Malabar GroupEgypt View →
5 education records

Felix M Philip education

Diploma In Graphic Design, Graphic Design, Animation

Sree Sankaracharaya Institute

Plus Two, Commerce

Kerala State Board

Activities and Societies: Higher Secondary

Sslc, 10Th

Nirmala Higher Secondary School, Chemperi

Completed 10th In 2004

FAQ

Frequently asked questions about Felix M Philip

Quick answers generated from the profile data available on this page.

What company does Felix M Philip work for?

Felix M Philip works for Malabar Group.

What is Felix M Philip's role at Malabar Group?

Felix M Philip is listed as Deputy Manager, Training and Quality at Malabar Group.

Where is Felix M Philip based?

Felix M Philip is based in Mumbai, Maharashtra, India while working with Malabar Group.

What companies has Felix M Philip worked for?

Felix M Philip has worked for Malabar Group, Concentrix, Teleperformance India, Teleperformance, and Serco.

Who are Felix M Philip's colleagues at Malabar Group?

Felix M Philip's colleagues at Malabar Group include Deepu Devadas, Fahad Adiyattil, Nitesh Mani, Mathi Ur Rahaman, and Neha Parmar.

How can I contact Felix M Philip?

You can use AeroLeads to view verified contact signals for Felix M Philip at Malabar Group, including work email, phone, and LinkedIn data when available.

What schools did Felix M Philip attend?

Felix M Philip holds Master Of Business Administration - Mba from Manipal University Jaipur.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.