Felix Ng Email & Phone Number

London, England, United Kingdom

• Providing outstanding customer service to passengers, such as helping them to plan their journeys, dealing with lost property enquiries and arranging for passengers with special needs to be met up at their destination
• Offering proactive help when deemed appropriate, especially during service disruption, for instance offering alternative routes/services for passengers to carry on their journey and minimise their inconvenience
• Dispatching trains safely in accordance with statutory regulations; being responsible for the safety of anyone on the platform, including customers and colleagues

London, England, United Kingdom

• Providing customer service on station premises on the London Overground network, such as a visible presence and provision of alternative transport information to customers during disruption of railway service
• Conducting KPI (Key Performance Indicator) checks to ensure safety and reliability of station service, ensure ticket vending machines are working properly by assisting customers to claim their monies trapped
• Reporting station facility faults, cleaning issues and other irregularities to relevant parties for follow up and escalating them to supervisors, and/or emergency services as appropriate

Facility Management Department, Princess Margaret Hospital, Hong Kong

• Ensuring customer service levels by effectively monitoring project outcomes against end users’ specific project needs and requirements, keeping customers updated regularly with phone and email
• Supporting project management functions with an annual budget of £0.85mil, taking care of project lifecycle from preparation of paperwork to completion of works
• Coordinating vendors under tight timeframes to provide parts and services, such as signage updates to enhance wayfinding to the Emergency Department, and urgent replacement of faulted auto door units at isolation.
• Engaging in procurement activities, such as PR/PO/invoicing actions on Oracle systems; arranging internal approval; coaching junior staff on relevant regulations and processes

Facility Management Department, Princess Margaret Hospital, Hong Kong

• Providing customer service over the Departmental Hotline to external stakeholders, such as resolving complaints due to late completion of repairs, construction noise and poor attitude of workers by liaising with.
• Providing information and updates to internal colleagues on issues like repair status enquiries and accordingly alert supervisors on low stock of spare parts and proactively arranged quotation, avoid impacting daily.
• Taking minutes of meetings at departmental and team level

Hong Kong

• Organising and producing reports of connectivity inspections using the appropriate tools
• Providing support to team members in the commissioning of new projects
• Conducting functional tests to equipment collected from clients

Bachelor Of Social Sciences - Bssc, Government And International Studies

Associate Of Social Sciences - Assc, Politics And Public Administration, Social Sciences