Felix Nilsson Email & Phone Number

Stockholm, Sweden

As a Customer Success Account Manager (CSAM) at Microsoft, I am dedicated to driving the success of our strategic accounts by accelerating cloud adoption and ensuring customer satisfaction. My role involves program management for key cross-cloud workload engagements, providing oversight and resource orchestration in close collaboration with account team members and business partners.

Stockholm, Sverige

Lead Key Results in Customer SuccessFocus on process optimization, enhancing working methods, and fostering collaboration to drive customer value. Aim to positively impact Customer Success (CS), Growth, and overall company objectives.Support Enterprise Offering: Contribute to Growth and company-wide key results related to our enterprise offering, ensuring alignment with strategic goals.Insights Sharing Assist the Head of Customer Success and the Manager of the Customer Success Management (CSM) team by sharing valuable insights from the customer base. Help other teams prioritize actions based on these insights.Ensure Product AdoptionDrive adoption of CS Management systems within both the CS and Growth teams to maximize product usage and benefits.This role demands a strategic mindset, strong collaboration skills, and the ability to drive initiatives that align with our company's growth and success metrics.

Stockholm, Sverige

Bannerflow is a cloud-based Creative Management Platform (CMP) software designed to streamline ad creation processes. It empowers teams to effortlessly generate, publish, optimize, and personalize digital advertising campaigns. Our platform facilitates the creation of impactful digital advertisements on a large scale, reaching global markets. We aim to enhance creativity, efficiency, and overall campaign impact for designers and marketers.My primary objective is to drive growth across the customer base while maximizing value across all functions. This involves leading implementation projects of varying complexity levels, taking commercial ownership of my assigned customer base, and managing stakeholder relationships with both C-suite executives, managers, and individual contributors.

Stockholm, Sverige

Teamtailor is an all-in-one recruiting and marketing platform that helps organizations attract, manage, and hire top talent, and grow faster by focusing on candidates.In my role, I effectively managed, implemented, and supported a portfolio of 250 mid-segment customers in the recruitment and marketing industry. I provided tailored support and guidance to each user, ensuring optimal platform utilization based on their unique preferences and needs. Additionally, I advised clients on leveraging the Teamtailor platform to enhance their branding and communication strategies, thereby attracting and engaging top candidates. I was responsible for planning, project managing, and executing contract renewals, utilizing real data settings to inform negotiation strategies and maintain high levels of client satisfaction. Emphasizing individualized treatment, I leveraged data insights, industry experience, and best practices to support client growth and create value.

Stockholm, Sweden

Participate in an intense 12-month trainee program designed to build the skills and experience necessary to run a multi-million euro business. ▴ Receive theoretical and practical training within shop floor management, people management, KPI- & sales trend analysis, P/L analysis, and labor working schedule management▴ Upon completing the program, continue to build experience in store operations and take on progressively larger store manager roles

Jönköping, Sverige

▴ Handle daily sales activities by placing orders for customers▴ Serve existing customers and consult existing and new customers to optimize sales▴ Manage customer relationships and maintain strong communication with customers▴ Monitor market trends and provide feedback to the sales team to adjust sales strategies accordingly▴ Develop and implement sales plans to achieve sales targets▴ Collaborate with cross-functional teams to ensure customer satisfaction and retention

Education record

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: Spring Inspiration, Student Ambassador & Head Fadder Fall kick-off 2018A program that is designed to equip me.

Exchange Semester, Consumer Behaviour, Retail Marketing, Social Marketing & Hr

Took courses within: Retail Marketing Consumer Behaviour Social Marketing Employer Recruitment & Selection.

Course, Textile Management

The course introduced the topic of circular economy in the context of textile management. 7.5 credits.