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@nttdata.com
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Felix Rodriguez is listed as Senior Director @ NTT DATA | Leading Healthcare Payer BPO Services at NTT DATA North America, based in Providence, Rhode Island, United States. AeroLeads shows a work email signal at nttdata.com, phone signal with area code 800, and a matched LinkedIn profile for Felix Rodriguez.
Felix Rodriguez previously worked as Delivery Executive Senior Director at Ntt Data North America and BPO Director, Digital Operations at Ntt Data North America. Felix Rodriguez holds Ab, Economics from University Of Chicago.
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AeroLeads found 1 current-domain work email signal for Felix Rodriguez. Compare company email patterns before reaching out.
I am a Delivery Executive Senior Director at NTT DATA, where I lead the delivery of healthcare payer business process outsourcing (BPO) services for a major health plan provider. With over 24 years of experience in contact center operations, BPO, and continuous process improvement, I am a Lean Six Sigma methodology-certified professional who drives value-added solutions for the healthcare payer industry.In my current role, I manage a team of ~600 FTEs across the U.S. and India, supporting all commercial administrative functions such as claims processing, provider service center, enrollment, reporting, and more. I ensure optimal service delivery, customer satisfaction, and operational excellence, while managing strategic planning, capacity utilization, performance metrics, and customer-client escalations. I also leverage my expertise in Lean Six Sigma, Kaizen, Work-Out, and Management By Fact to drive process improvement initiatives, cost-revenue analyses, and quality assurance across the BPO functions. My mission is to streamline the business processes, enhance the customer experience, and optimize the operational efficiency of the healthcare payer industry. I am passionate about applying my analytical skills, project management skills, and CRM skills to identify and implement innovative strategies that align with the business goals and customer needs of both clients and NTT DATA. I am also committed to developing and empowering my team members, fostering a culture of collaboration, learning, and continuous improvement.
Listed skills include Process Improvement, Six Sigma, Business Process, Business Analysis, and 46 others.
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A career timeline built from the work history available for this profile.
Plano, Texas, US
Delivery leader of Healthcare Payer BPO services with ~600 FTE’s geographically distributed across the U.S. and India supporting all BPO commercial administrative functions including Claims Processing, Product/Pricing Configuration, Provider Service Center, Provider Appeals, Member & Provider Enrollment, Shared Services (including QA/Audit and Learning &.
Plano, Texas, US
Providence, Rhode Island, US
Manager of contact center group responsible for responding to inquiries and issues from medical providers, as well as dental members and providers. Areas of responsibility also include change portfolio management, vendor management, and supporting the deployment of Lean Transformation in the contact center.
Providence, Rhode Island, US
Leader of multiple process improvement project teams who are responsible for improving business processes and reducing waste and inefficiencies in order to achieve corporate objectives and maximize administrative and medical expense savings through the use of the Lean Six Sigma methodology, tools and techniques. Also responsible for leading culture change.
Manager of financial services operations group that oversees various business lines at multiple call center sites. Areas of responsibility includes Workforce Management, Quality Assurance, Learning & Development, Reporting & Analytics, and Project/Program Management.
Providence, Rhode Island, US
Manager of a team of certified Black Belts who manage projects throughout the organization to effect greater process efficiencies and financial savings
Providence, Rhode Island, US
Technology and business development manager of financial services self-service contact channels
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Felix Rodriguez works for NTT DATA North America.
Felix Rodriguez is listed as Senior Director @ NTT DATA | Leading Healthcare Payer BPO Services at NTT DATA North America.
AeroLeads has found 1 work email signal at @nttdata.com for Felix Rodriguez at NTT DATA North America.
AeroLeads has found 1 phone signal(s) with area code 800 for Felix Rodriguez at NTT DATA North America.
Felix Rodriguez is based in Providence, Rhode Island, United States while working with NTT DATA North America.
Felix Rodriguez has worked for Ntt Data North America, Blue Cross & Blue Shield Of Rhode Island, Citizens Financial Group, Inc., and Citizens Bank.
You can use AeroLeads to view verified contact signals for Felix Rodriguez at NTT DATA North America, including work email, phone, and LinkedIn data when available.
Felix Rodriguez holds Ab, Economics from University Of Chicago.
Felix Rodriguez is listed with skills including Process Improvement, Six Sigma, Business Process, Business Analysis, Change Management, Management, Vendor Management, and Leadership.
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