Vice President Of Operations, Business Performance
Oversaw a 60+ cross-functional member team that drove and supported continuous improvements across an operations organization of 1,800+ teammates. Engaged with stakeholders to gain insights into internal and customer pain points to identify opportunities to drive further revenue, increase efficiency, drive customer satisfaction, define risks, and establish controls. Orchestrated multiple disciplines, including strategy & planning, reporting & analysis, special projects management, internal communications, and process improvement. Supported COO on business strategy, planning, and organizational change management.• Developed strategy and planning team to oversee internal projects creating a well-defined prioritization and value assessment framework, eliminating 90% of projects not aligned with annual goals or long-term strategy.• VP sponsor for three-phase transformational program to automate drone data intake and update data records of installed equipment to identify available marketable space and streamline customer order process.• Successfully launched the first data governance function and structure within the operations organization.• Guided team to achieve the top scores across all five metrics in the 2023 employee survey, surpassing not only the Tower organization but also exceeding companywide average scores.• Served on Enterprise Planning Group and Ways of Working Committees, establishing two clear strategic priorities for the organization and establishing guidelines for operating in a hybrid model post-COVID for the organization.
