Felix Armando Saturno Centeno Email & Phone Number

Mexico City, Cdmx, Mx

Gdl1 - Jalisco

Fulfillment Center: GDL1• Daily planning of shipping unit volume, considering forecasts, capacity, performance, attendance, and backlog, ensuring 98% accuracy within a 95% tolerance level.• Implement monthly initiatives to align operations with Benchmark Standards, driving actions and adjustments for continuous improvement and enhanced performance achieving 98% in compliance.• Deliver monthly formal coaching sessions, guiding area managers on performance and leadership principles, effectively communicating actionable plans for the upcoming month.• Engage in weekly operational meetings, analyzing KPIs thoroughly and implementing corrective actions based on root cause analysis.• Conducted weekly labor planning sessions to sustain operational flow, reduce FTE attrition, and consistently enhance rate performance.• Establish workflows, SLAs, and operational excellence mechanisms, setting industry standard practices for fulfillment centers.• Strategize, set goals, and optimize productivity through training, analysis, and iterative feedback processes.• Drive staffing, quality, and process changes to exceed business goals, guiding Area Managers effectively.

Mex3 - Estado De México

Fulfillment Center: MEX3• Leverage team ideas for functional improvement, integrating them into actionable plans for enhanced efficiency.• Strategize, set goals, and optimize productivity through training, analysis, and iterative feedback processes.• Ensure accountability, providing feedback to Area Managers for optimal departmental performance and objectives.• Managed successful launches of MEX2, MEX3, and GDL1, actively contributing to operations, proposing layout improvements, sharing launch insights, and preparing Launch Essential documents for each site.• Successfully managed three annual Peak Seasons (Hot Sale, Prime Day, Buen Fin), orchestrating volume, FTE hiring, and training plans. Collaborated with the transportation team to ensure proper scheduling, trailer availability, and executed a comprehensive Holiday Playbook comprising 83 tasks, delegated among Area Managers for peak season success.• Effectively oversaw inter-building inventory transfers, conducting volume analysis, labor allocation, and procedural follow-ups to ensure SLA compliance.• Integrated UVA (Verification Unit) team into the receiving area, yielding significant operational enhancements. Streamlined processes by assigning ready-to-stow loads from UVA, resulting in remarkable time reductions and increased productivity, boosting overall productivity by an impressive 45%.

Mex2 - Estado De México

Fulfillment Center: MEX2• Lead, develop, and manage a team of 20-50 Amazon Associates, fostering growth and productivity.• Communicate policies, maintaining compliance, consistency, and taking corrective actions when necessary.• Create, manage, and support recognition programs, ensuring a positive work environment.• Support safety programs, ensuring local regulations compliance for a safe workplace.• Ensure building security, prevent product loss, and maintain quality control standards.• Review work forecasts, set objectives to meet customer demand with accuracy.• Collaborate with other Area Managers, balancing labor for efficient operations and goal achievement.• Direct process improvement initiatives, employing Lean tools for enhanced efficiency.• Coach teams to ensure quality, productivity, and customer-centric outcomes.• Enforce standard work procedures, ensuring adherence to benchmark standards for optimal performance.• Oversaw Inbound operations within the FC, ensuring comprehensive accountability.• Proficient in cultivating and disseminating best practices for continuous improvement.• Conducted detailed analyses to identify and eliminate productivity and quality barriers.• Led problem-solving initiatives, fostering a collaborative resolution-driven culture.

Walmart Cdc - Estado De México

Walmart CDC• Achieved NOS Bronze Certification, establishing a standardized environment ensuring safety, quality, and productivity.• Secured 2 new Walmart destination routes, amplifying processing volume by 20% without additional headcount.• Streamlined operations, eliminating manual packing lists and introducing scannable labels, leading to 1.5-hour earlier trailer departures.• Optimized efficiency by replacing seated-man forklifts with long fork Walkie Pallet Jacks, reducing excess movement.• Implemented Stage Color ID protocols, eliminating PO Dwell metric to 0 without liabilities, ensuring seamless operations during a building transition.• Managed Cross Dock Consolidation Center for Walmart, delivering daily KPI reports, leading quality and productivity enhancement projects, yielding 47% improved quality and 30% increased productivity.• Provided direct support to client management, ensuring service level agreements and operational excellence.

Walmart Cdc - Estado De México

Walmart CDC• Led a team of 25 clerical and coordinators, providing pivotal support for cross-docking operations.• Managed supplier appointments, ensuring alignment with Walmart's standard work, averting PO expiration during processing.• Streamlined operations by reviewing and eliminating non-value-added processes, such as invoice consolidation.• Supported and developed supplier relationships at Walmart Distribution Center.• Oversaw documentation for both incoming and outgoing shipments.• Conducted quality audits at destination Distribution Centers, ensuring adherence to standards.• Generated comprehensive reports on quality and productivity KPIs.• Produced performance reports in accordance with NOS standards, ensuring operational alignment and excellence.

Chrysler De Venezuela - National Distribution Center - P&A

Chrysler de Venezuela - NDC Parts & Accessories• Collaborated with cross-functional teams to align operations with corporate objectives.• Managed 3 buildings: Main Distribution Center, Excess & Obsolete and Tools.• Cultivated a standard work culture centered on client needs, implementing CPS methodology and executing a building overhaul focused on safety, 5S, and process flow.• Achieved a remarkable 30% productivity boost in packing processes by streamlining orders near packing areas.• Maintained exceptional inventory control, achieving 99.5% accuracy during daily cycle counts and annual wall-to-wall counts with the RAM Team, meeting Logistics Service Agreement (LSA) standards without liabilities.• Acted as the Legal Representative for Cat Logistics in Venezuela.• Managed Chrysler's National Distribution Center, serving 52 Dealers, overseeing warehousing logistics and inventory control of 10k SKUs.• Directed continuous improvement projects, optimizing quality and productivity via the 5S methodology.• Ensured a safe, customer-oriented, and productive environment under the NOS (Neovia Operating System) approach.• Delivered monthly KPI reports, conducted Root Cause Analisys and Root Cause Correctives Actiones for non-standard metrics, fostering a culture of continuous improvement.• Provided ongoing coaching, quarterly evaluations for operators, and semiannual reviews for administrative teams and management.• Conducted annual wall to wall physical inventory per year achieving 99.8% accuracy.• Established company-wide policies and standards, authorizing payments to suppliers, payroll, and taxes.

Chrysler De Venezuela - National Distribution Center - P&A

Chrysler de Venezuela - NDC Parts & Accessories• Supervised shipping and receiving, distribution and workplace safety.• Recorded information, shortages, and discrepancies to keep records current and accurate.• Supervised warehouse operations by managing employees during shifts.• Strategically rearranged Racks & Shelving areas, ensuring uninterrupted operations during the transition.• Transformed shelving areas into racks, establishing temporary locations, and organizing zones according to product measurements.• Facilitated the launch of Dodge Forza by segregating warehouses for obsolete parts and technician-required repair tools.• Conducted daily meetings for staff updates, safety discussions, and workload allocation.• Upheld operational standards aligned with corporate guidelines, emphasizing safety, quality and productivity.• Developed associates through quarterly evaluations and operational training.• Supported Six Sigma projects utilizing the CPS (Caterpillar Production System) approach.• Implemented 5S methodology and Cat Logistics standards in storage area rearrangement.• Managed problem-solving, addressed customer complaints, and handled returns, employing quality tools for error analysis.• Provided weekly result reports and reviews to local management.

Chrysler De Venezuela - National Distribution Center - P&A

Chrysler de Venezuela - NDC Parts & Accessories• Analyzed and supervised container creation by a USA freight forwarder.• Monitored and managed requests to Exchange Currency Office via Customs Agent.• Oversaw analysis and monitoring of P&A authorized by MILCO.• Executed a cost-saving shift from air to sea transportation.• Conducted detailed analysis of invoices from foreign transportation providers.• Monitored and controlled deliveries through carrier audits.• Managed resolution of claims arising from carriers.• Analyzed invoices from national transportation providers.• Ensured performance control of transportation service providers.

Licentiate Degree, Ciencias Gerenciales Mención Logística, Especialidad: Logística

Beca Gran Mariscal de Ayacucho

Situational Leadership

Standard Work Environment, Gestión Logística, De Materiales Y De La Cadena De Suministro

- Reforzar 15 principios guias y reconocimiento de 8 desperdicios del Sistema de Producción de Caterpillar. - Análisis de Hojas de Trabajo.

Taller De Indicadores De Gestión. Balanced Scoredcard