- Demonstrated a pivotal role in the product team, conducting extensive explorative analyses for a Point-of-Sale system to ensure legal compliance across various European markets, addressing varying legal, organizational, and functional requirements. - Led to the expansion of the Point-of-Sale system from its initial launch to daily use in nine countries, with 2,300 beauty salons relying on it heavily. -Maintained consistent collaboration with Product Managers and Developers to ensure compliant and smooth implementation, while meeting every external legal deadline. - Created and continuously adapted related technical and user documentation.

Coordinator of the initial rollout of a self-onboarding POS system in multiple target markets.

- Led the operational aspect of the MVP launch for a Point-of-Sale system.- Designed and implemented processes (e.g. hardware shipment & tracking, phone training concepts and after sales CRM management)- Authored external materials, including user manuals and hardware setup guides.- Identified and meticulously documented software issues and additional requirements constantly aligning with the responsible Product Manager.

- Provided in-depth telephone training to new B2B users on both the legacy SaaS and the new SaaS system following a merger.- Conducted individual live migrations of legacy SaaS heavy B2B users, guiding them and explaining on the phone while executing the technical migration to the new SaaS.- Oversaw the final weeks of the entire successful migration.