Executive Sabbatical
Current
On Sabbatical
Following the sale of Activus Connect to Tech Mahindra, I’m now taking a one-year sabbatical and fully enjoying life.
Aug 2024 - Present
AeroLeads people directory · profile
Felix Serrano Email & Phone Number
Entrepreneur, Executive and Investor | YPO Membership Officer, Orlando Chapter
at
YPO
1 work email found
@activusconnect.com
8 phones found area 203, 303, 440, 787, and 805
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Entrepreneur, Executive and Investor | YPO Membership Officer, Orlando Chapter
Location
Orlando, Florida, United States
Who is Felix Serrano? Overview
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Quick answer
Felix Serrano is listed as Entrepreneur, Executive and Investor | YPO Membership Officer, Orlando Chapter at YPO, based in Orlando, Florida, United States. AeroLeads shows a work email signal at activusconnect.com, phone signal with area code 203, 303, 440, 787, 805, and a matched LinkedIn profile for Felix Serrano.
Felix Serrano previously worked as Executive Sabbatical at On Sabbatical and YPO Orlando, Board of Directors (Membership Officer) at Ypo. Felix Serrano holds Master Of Business Administration (Mba), Global Business Management from University Of Denver - Daniels College Of Business.
Company email context
Email format at YPO
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{first}@activusconnect.com
86% confidence
AeroLeads found 1 current-domain work email signal for Felix Serrano. Compare company email patterns before reaching out.
Profile bio
About Felix Serrano
I am a seasoned executive with extensive Fortune 100 experience and a proven track record as an entrepreneur. As the co-founder and former CEO of Activus Connect, a leading remote global BPM company, I successfully guided the organization from inception through rapid growth, culminating in a strategic and successful exit. This journey has equipped me with a comprehensive understanding of the global outsourcing BPO/BPM landscape and the complexities of scaling businesses in dynamic, fast-evolving markets.My core expertise includes driving organizational transformation, navigating business complexities, and building high-performance leadership teams that consistently deliver exceptional outcomes. I thrive in fast-paced, high-stakes environments and work seamlessly with collaborative, action-driven Boards of Directors to propel sustainable growth and profitability.Recognized for my decisive and results-oriented leadership, I am committed to generating tangible value for businesses while empowering teams to achieve strategic objectives. I am passionate about fostering innovation and transformation to ensure companies remain competitive and forward-thinking in today’s global marketplace.
Current workplace
Felix Serrano's current company
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15 roles · 32 years
Felix Serrano work experience
A career timeline built from the work history available for this profile.
Ypo Orlando, Board Of Directors (Membership Officer)
Current
Mar 2023 - Present
Co-Founder & Chief Executive Officer
Jun 2019 - Aug 2024
Oct 2016 - May 2019
Chief Operating Officer
Global Work@Home Operations ExecutiveLeading and driving the overall success of our global remote workforce.Financial Accountability: Overseeing the entire P&L, from strategic planning to day-to-day operations.Customer Focus: Ensuring exceptional customer satisfaction through efficient service delivery and continuous improvement.Team Development: Fostering a positive work environment that encourages growth, innovation, and employee engagement.Strategic Leadership: Setting and executing organizational vision, values, and business goals.Operational Excellence: Managing sales, operations, shared services, vendor relationships, and account management.Key Responsibilities:* Profitability: Maximizing revenue and minimizing costs.* Customer Value: Delivering high-quality services and creating exceptional customer experiences.* People Development: Cultivating a talented and motivated team.* Strategic Direction: Aligning operations with overall business objectives.* Operational Efficiency: Streamlining processes and maximizing productivity.
Jul 2014 - Oct 2016
Svp & General Manager
Member of the Executive Leadership Team (ELT)Executive Leader Global Work@Home SolutionsOperating remit: North America, LATAM, EMEA & APAC
Jul 2013 - Jul 2014
Senior Vice President, Client Services
Sr. Leader, Management Committee Member Utility vertical leader responsible for +250m portfolio of accounts: relationship mgmt, service delivery, growth and full P&L ownershipGeographies: North America & LATAM
Nov 2011 - Jun 2013
Vice President, North America Program Management
Established an "outcome oriented, revenue generating" Program Management Organization- Bid solution development, new client transitions, all facets of transformational programs- Global M&A due diligence, synergy case development, transition & integration- End to end support for all internal project & program initiatives - Program Management as a Service: external facing program and project management supportGeographies: North America & LATAM
Apr 2011 - Jun 2013
Sr. Director Global Program Management
Leading the implementation of global strategic initiatives, including M&A due diligence in support of business valuation, synergy savings, transition & implementations ; leading corporate efficiency initiatives and supporting new & existing business growth campaigns.Sr. Leader and co-sponsor of the Vertex ViaHome roadmap & capability design. Key responsibility for global implementation teams, capability refinement, bid solutions, transition & implementation.Strategy partner management: strategic sourcing Geographies: North America, LATAM, EMEA, APAC
Dec 2009 - Jul 2011
Sr. Director Of Operations & Head Of Outperform Service Center - North America
Global Shared Services, Sr. Leader responsible and accountable for:- Workforce Management- Quality Assurance - Learning & Development- Continuous Improvement - Auditing & Compliance - Transformation Services: Triage & Stabilization, Enhancing | Optimizing Steady State & Building New* interim COO, First Revenue Assurance (reorganization & divesture)Geographies: (primary) North America, (secondary) LATAM, EMEA, APAC
Jan 2004 - Feb 2010
Sr. Director Of Operations
Credit & Collections: 1st, 3rd party and purchased debt.Geographies: North America, EMEA & APAC
2006 - 2008
~2 yrs
Sr. Operations Manager
Operational delivery for blue chip clients, +2000 virtual agents nationwideStrategic relationship management
Jan 2002 - Jan 2006
Operations Manager (A Graybar Electric Company)
Innov8 Solutions
2001 - 2002
~1 yr
Operations Supervisor
Ryder Trs
1999 - 2001
~2 yrs
Customer Service Manager
1995 - 1999
~4 yrs
1 education record
Felix Serrano education
-
University Of Denver - Daniels College Of Business
FAQ
Frequently asked questions about Felix Serrano
Quick answers generated from the profile data available on this page.
What company does Felix Serrano work for?
Felix Serrano works for YPO.
What is Felix Serrano's role at YPO?
Felix Serrano is listed as Entrepreneur, Executive and Investor | YPO Membership Officer, Orlando Chapter at YPO.
What is Felix Serrano's email address?
AeroLeads has found 1 work email signal at @activusconnect.com for Felix Serrano at YPO.
What is Felix Serrano's phone number?
AeroLeads has found 8 phone signal(s) with area code 203, 303, 440, 787, 805 for Felix Serrano at YPO.
Where is Felix Serrano based?
Felix Serrano is based in Orlando, Florida, United States while working with YPO.
What companies has Felix Serrano worked for?
Felix Serrano has worked for On Sabbatical, Ypo, Activus Connect, Itelbpo Smart Solutions, and Sitel.
How can I contact Felix Serrano?
You can use AeroLeads to view verified contact signals for Felix Serrano at YPO, including work email, phone, and LinkedIn data when available.
What schools did Felix Serrano attend?
Felix Serrano holds Master Of Business Administration (Mba), Global Business Management from University Of Denver - Daniels College Of Business.
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