Assistant Vice President (Life New Business Operations)
Tampa Florida
Managed 200-person Life New Business Division including 15 direct manager and senior individual contributor level associates with an annual budget of $46 million. Designed and built organizational structure for multi-functional division to improve efficiency, reduce costs, and improve customer experience.• Reduced direct expense by over 1MM annually by consolidating units from four locations and consolidating the Life and Disability lines of business. Developed plan, restructured unit, integrated functions, carried out cross-training, with daily monitoring and corrective action. • Hired 45 associates with transfer of Licensing and Contracting division, saving $300,000 per annum. Held strategy meetings with recruiters and developed behavior based interviews. Filled all positions within three months. • Saved $4 million over a 5 year period and recouped $2 million in overcharges by analyzing expenses of 130 vendor accounts, implementing process, controls and negotiating contract conditions, wording and prices. • Created recognition program - Start With Service, End With Success - which resulted in improved team work and morale. Associates awarded with Gold Club membership, which held meetings covering public speaking, book reviews and case studies.• Migrated 65 associate functions to Noida (India) which resulted in $1.3 million in savings per year. Identified functions, logistical requirements and training needs and collaborated with India to document processes, and create and implement migration plan.