Felix Yohanes Widjaja Email & Phone Number

Singapore

Main focal point for delivering airline customer needs and requirements of Viasat system and service. And ensure success in growing aviation connectivity accounts for APAC region.

Singapore

As a Subject Matter Expert, develop sales solutions, drive commercial execution and foster external relationship.

Singapore

• Manage and develop the connectivity accounts of major APAC airlines (SIA, ANA, JAL, etc) to achieve superior customer satisfaction and to ensure long term business growth including providing commercial support on connectivity bids and after sales support.• Support business operations between customers and Panasonic and successfully increased the annual revenue (ARPA) of several major customers through upselling. • Develops new and/or expands existing portfolio of Connectivity airline accounts within Asia Pacific territory..• Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. • Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.

Singapore

• Manage a global portfolio of SITA FOR AIRCRAFT product/services authorizations to ensure continuing compliance with applicable telecommunication and regulatory obligations and take a leading role in maintaining and restructuring the Regulatory baseline tools and processes.• Responsible in managing in-country partnerships (ie: Vietnam, Japan, etc) to enable SITA FOR AIRCRAFT service delivery and business growth in the respective partner’s country. • Lead the process of engaging with governments, regulators and regulated entities in order to streamline and deliver SITA FOR AIRCRAFT key messages with a view to securing authorization for SITA FOR AIRCRAFT products/services.• Liaise with all relevant functions on specific market access challenges by providing highly practical, user-friendly and actionable regulatory advice, participate in developing strategies, and liaise with local consultants.

Singapore

• Promoted from Senior to Lead Customer Service Specialist in March 2021.• Managed assigned SITA FOR AIRCRAFT APAC and Middle East cabin connectivity customer’s technical and business performance through data monitoring & in-depth analysis, incident resolution coordination, and expert technical handling which resulted in high NPS customer satisfaction scores.• Support customer delivery projects and coordinate customer onboarding setup tasks to ensure efficient utilization of contracted SITA FOR AIRCRAFT services. • Developed strategic relationship with assigned customers by driving product adoption, tracking of KPIs and identifying customer needs and challenges while adhering to contractual obligations.• Manage several internal projects to implement process changes in order to increase work productiveness ranging from service management tool to establishing agreed support models with SITA FOR AIRCRAFT’s partners.

Singapore

• Developed and implemented processes and procedures for the Engineering Dept. of Heavy Maintenance Singapore Services (HMSS) Pte Ltd, a joint venture MRO between SIAEC and AIRBUS, specializing in A380 and A350 heavy checks. Note: Officially transferred to HMSS Pte Ltd as of 1 October 2017.• Managed technical queries and provided engineering answer with 100% completion rate for maintenance defects raised during Singapore Airlines (SIA) A380 heavy maintenance and lease return check on behalf of AIRBUS A380 TSP Engineering.• Liaised and coordinated with AIRBUS Customer Support in providing TD/RDAS/TA to cover any deviation found during SIA A380 fleet heavy maintenance check.• Collaborated with various HMSS Pte Ltd internal stakeholders for the application of CAAS and EASA PART 145 approval.

Singapore

• Manage and coordinate all systems and avionics modification for Boeing 757 Passenger to Freighter (P to F) Conversion Program in order to attain the latest technology standard • Evaluate and provide disposition/engineering authorization for complex engineering problems found in a timely manner adhering to the safety and regulation requirement • Ensure all avionics/system modification and wiring repairs are designed in accordance with approved airworthiness data or approved OEM data in order to support the issuance of C of A (Certificate of Airworthiness)• Support and offer troubleshooting suggestions during aircraft final flight test and return to service • Serve as consultant to various internal departments (e.g. Quality, Material, Planning, Maintenance Program, and Technical Publication) in the development of methods and procedures for the performance of day-to-day line/base maintenance tasks• Provide additional assistance for issues affecting FedEx Fleet in Singapore (MD10/11, A300/310, B777) during line/base maintenance checks and return to service

Singapore

• Provided overall on-site technical support for E-Jets, advice and training to customer in order to establish a smooth Entry Into Service (EIS) and Revenue Operation (based permanently in Taichung, Taiwan ROC for Mandarin Airlines and Shizuoka, Japan for Fuji Dream Airlines)• Assisted customer in performing Fleet Health Monitoring system and aircraft system troubleshooting by utilizing the latest aircraft avionics diagnostic system• Prepared and monitored daily maintenance, structural repair and configuration modifications.• Followed up on customer’s technical/operational issues to trigger improvements in aircraft dispatchability, direct maintenance cost and maintenance/logistic labour efficiency

Singapore

• Managed and supervised commercial aircraft avionics systems modifications for MD-11 (FedEx PTF program), B747 Classic (JAL Flight Deck Upgrade program), B744, B767, and B777• Provided technical assistance to analyze, rectify and troubleshoot avionics, electrical system, secondary structure and power plant (GE, PW, Rolls Royce Engines) related deviations• Liaised with OEM, customer and maintenance engineers to resolve avionics / electrical wirings related discrepancies which are beyond manual limits

Master Of Business Administration (Mba), Business Administration And Management, General, Dean'S List Honor

Bachelor Of Engineering, Mechatronics, Mechanical, Second Upper Honours

Activities and Societies: • Member, NTU Jazz and Blues Club, 2003 - 2004 • Vice President, Hall of Residence 6 Jam Band, 2002 - 2004 •.

High School, Science And Mathematics

Activities and Societies: • Main-Committee, High School Student Union Cultural Section, 1998 - 2000