Dynamic and dedicated professional with extensive experience in customer service. I have solid experience in the tourism and aviation sectors, as well as a degree in Nursing, with experience in the Brazilian public health service and post-operative care. Self-taught in three languages, I am adaptable and ready to face new challenges. Committed to delivering excellence in every task, I constantly strive to add value and exceed expectations.
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Serviços Ao ClienteTropicalizeManaus, Am, Br -
NurseSpa Repouso Das Deusas (Sallus Medical Solutions) Aug 2023 - Jul 2024Manaus, Amazonas, BrazilHumanized service SPA specializing in post-operative nursing care for plastic and bariatric surgery.
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Administrative AssistantIndsh - National Institute For Social And Human Development Jun 2019 - Dec 2021Manaus, Amazonas, Brazil1. Coordinate and facilitate patient admission and triage in hospital units, managing records and collaborating with medical teams to ensure appropriate care and compliance with regulations.2. Provide administrative support, such as scheduling appointments, requesting authorizations for medical procedures, and effective communication with patients, families, and medical staff.3. Monitor and adhere to hospital regulation policies and procedures, participating in ongoing training to enhance skills and knowledge in the regulation area. -
Customer Service SupervisorHospital Português Of Amazonas Aug 2018 - Apr 2019Manaus. Amazonas, Brazil• Coordinated administrative teams to ensure smooth operations.• Implemented procedures to improve the efficiency and quality of administrative services.• Ensured compliance with hospital policies and regulations, including safety and hygiene standards.• Analyzed and optimized processes to reduce costs and increase productivity.• Managed resources, including budgets, supplies, and administrative equipment.• Collaborated with other hospital departments to ensure effective communication and achieve organizational goals.• Problem-solved and made decisions to handle daily challenges and ensure smooth operations.• Managed supplier contracts to ensure the continuous supply of goods and services necessary for SUS operations.• Actively participated in bidding processes, from planning to execution, ensuring compliance with relevant laws and regulations.• Evaluated and selected supplier proposals, considering quality, price, and sustainability criteria.• Monitored contract compliance, including delivery times, product and service quality, and adherence to contract terms.• Negotiated contract amendments when necessary, ensuring alignment with SUS needs and resource optimization.• Prepared reports and analyses to support decision-making and ensure accountability for the use of public resources.• Collaborated with other SUS areas to ensure the integration and effectiveness of actions related to contract and bidding management.
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Administrative AssistantE.R. And Hospital 28 Of August Mar 2016 - Aug 2018Manaus, Amazonas, BrazilInternal Outpatient Regulation Center• Triage and referral of patients for outpatient consultations.• Organization and updating of medical records and patient data.• Efficient coordination between various health services to optimize scheduling and care.• Regular communication with patients and medical teams to ensure service quality.• Implementation of protocols and guidelines to ensure compliance with health regulations.• SISREG (Regulation System) Operator:• Registration and follow-up of requests for exams, consultations, and medical procedures.• Verification of eligibility and priority of care according to established guidelines.• Monitoring the flow of patients and health resources to optimize service distribution.• Troubleshooting technical issues and training system users.• Generating reports and analyses to evaluate performance and identify areas for improvement. -
Travel AgentTravel Agency Paradise Tur Sep 2014 - Jan 2015Manaus, Amazonas Brazil• Travel consultation and customization according to clients' needs.• Booking flights, hotels, and other travel-related activities.• Providing detailed information and ongoing customer support throughout the journey.• Troubleshooting and assistance in unforeseen circumstances during travel.• Regular updates on travel industry trends and promotions.• Building relationships with suppliers to ensure the best options for clients. -
Museum GuideState Department Of Culture Of Amazonas Jun 2014 - Sep 2014Manaus, Amazonas, Brazil• Conducting Tours: Guided visitors through exhibitions, sharing information about the artworks and artifacts on display.• Exhibition Interpretation: Explained the historical and cultural context of the pieces, making the visit more meaningful for visitors.• Visitor Assistance: Provided assistance and answered visitors' questions to ensure an enjoyable experience.• Event Promotion: Announced special events and temporary exhibitions to attract more visitors to the museum.• Heritage Preservation: Assisted in protecting artworks and artifacts, educating visitors about preservation policies.• Participation in Educational Programs: Assisted in educational programs, such as school visits, to enrich students' learning experiences.• Feedback and Continuous Improvement: Collected visitor feedback to identify areas for improvement and ensure public satisfaction.
Fellipe Barreto Education Details
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Registered Nursing/Registered Nurse -
Uea - Universidade Do Estado Do AmazonasNão Graduado - 06 De 08 Periodos -
Enoturismo -
Centro Educacional La SalleEnsino Médio
Frequently Asked Questions about Fellipe Barreto
What company does Fellipe Barreto work for?
Fellipe Barreto works for Tropicalize
What is Fellipe Barreto's role at the current company?
Fellipe Barreto's current role is Serviços ao cliente.
What schools did Fellipe Barreto attend?
Fellipe Barreto attended Uninorte (Centro Universitário Do Norte), Fapuga, Uea - Universidade Do Estado Do Amazonas, Brock University, Centro Educacional La Salle.
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Fellipe Barreto
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