Retail is more than just a way, it's technique, discipline, overcoming, reinvention, improvement, recycling and a lot of commitment!Videos with tips that work.After all, every good practice deserves to be shared.

Leadering 13 LEGO and Key Person stores in Brazil. History of surpassing goals, achieving growth of 110% in LEGO Brazil Retail. Active in the expansion and certification plan to bring the stores to the international standard. Involved from the Business Case of each new store, as well as negotiation and monitoring of works with Engineers, structural analysis of projects. Hiring and training in customer service standards. Have already launched the new Certified stores in BH Shopping, Iguatemi Campinas and Cidade Jardim e Batel, in Curitiba. Active in the Distribution and Replacement of products for all stores according to performance and profile. Implementated the national standard regarding exchange policy, qualified service and enchantment, service through WhatsApp, customer loyalty strategy, analysis and data recovery through KPIs and management routines.

Assigned to manage the Colcci brand standard for franchisees of the AMC Têxtil group. Led the planning of franchisees for new collections (sell in) through analysis of product turnover by price range and representativeness by group. Developed operations managers, aiming to achieve goals (sell out) through training, analytical monitoring mainly through the use of KPI's.Acted in the main operations of the states SP, AM, TO, PI and PB. Total of 9 stores.Ambassador of the EUQFIZ Project, guiding the experience in stores throughout Brazil and in charge of structuring the launches, as well as monitoring sales and training. Took the experience to the audience at Rock in Rio Festival in Rio de Janeiro and P12 Festival in Florianópolis, Santa Catarina.

Responsible for the results of 10 stores in the chain in Brazil, including stores in SP, MG and DF.Structured a management checklist as the company's standard. Focus on Excellence in Service and evaluation through the organization's KPIs. Implemented the process of relocation of products with low turnover between stores through analysis. Took over and managed the brand's ombudsman, such as Reclame Aqui, SAC and Trabalho Conosco and LinkedIn. Management through (Administration, Atmosphere, Service and Supply). Awarded as manager of the store with the best service by Multiplan in 2015 through hidden shopper. Internally promoted 3 times (G1 in BH to G2 in SP, Senior Manager and Supervisor).

Contratado como Gerente G1 da marca paulista da loja localizada no BH Shopping por um ano. Promovido a Gerente G2 em fevereiro de 2016 e transferido para São Paulo, gerenciando a loja do Shopping Pátio Paulista.Promovido a Gerente Pleno em Junho de 2016.Forte foco na excelência em atendimento ao cliente. Responsável pela prestação de serviço ao cliente através da prática de atendimento com magnetismo, dinâmica e controle. Uso de técnicas de sondagem e CVBA (Características, Vantagens, Benefícios e Atração) dos produtos.Contratação, treinamento e avaliação periódica de vendedores, caixas e repositores. Administração de transferências, inventário e lançamento de notas fiscais pelo Sefaz. Gerente premiado pela Multiplan/BH Shopping como loja de melhor atendimento do shopping através de pesquisa de satisfação e cliente oculto durante as campanhas de dia das mães, namorados, pais e natal de 2015.Histórico de metas batidas e superadas.

Operation Leader of 10 employees. From hiring to its development. Active in the strategy of choosing and purchasing products from each collection on four-monthly trips to the AMC Têxtil factory in Itajaí – SC. Worked on customer loyalty and CRM administration. Store Social Media Management. It showed a 36% increase in sales in the period.

Team of 7 employees. Active in customer service and loyalty training. History of goals achieved. Selected as the outstanding manager to reformulate the chain's store team in Brasília-DF, where was transferred to for 3 months.

Responsibilities included maintaining the men's department, training 12 associates, tracking sales and customer service. In charge of sending weekly reports to Spain on the quality of male products. Promoted three times while working at the company.

English class leader through the mneumonics method (by induction and assimilation) for all levels. Grammar, Conversation and Comprehension classes.

Coordination of an average of 30 employees. Promoted three times in the company - Inventory Supervisor, Salesperson, Responsible Salesperson and Manager. Active in all aspects of an operation (sales, Visual Merchandising, Inventory, Hiring and training, Schedules)

In charge of the store's Stock Room and it's operational routine. Responsible for the standard replacement of clothing and accessories established by the company. Featured as the best seller, also leading the ranking of credit card sales by store. Responsible for training new employees.