Fellipe Marcondes Email & Phone Number

Dublin, Dublin, Ireland

Ireland

- Work on projects to help improve the Support Engineering team as a whole;- Resolve technical issues by working with our customers to answer questions, provide guidance, solve issues, and route product feedback;- Triage open customer issues, escalating when appropriate, to ensure timely follow-up and satisfactory resolution;- Maintain and update internal.

Ireland

- Resolve technical issues by working with our customers to answer questions, provide guidance, solve issues, and route product feedback;- Triage open customer issues, escalating when appropriate, to ensure timely follow-up and satisfactory resolution;- Maintain and update internal and customer-facing support documentation;- Support your teammates in a.

Dublin, County Dublin, Ireland

- First responder for all queries from customers related to Zendesk’s multi-product platform.- Support customer base in Portuguese and English.- Take the lead to help customers figure out what they need, and guide them through to resolution with the least customer effort possible.- Collaborate with colleagues at all levels throughout the entire.

Dublin, County Dublin, Ireland

- Provide technical support for Enterprise customers.- Responsible for Tier 2 escalations from members of the platform Support team on a wide range of issues. - Assist the client and help resolve inquiries empathetically, accurately and on time while providing global support for a Social Media conglomerate corporation and its platform users. - Respond to.

Dublin, Ireland

- Provide Tier 1 customer support to software administrators.- Investigate and troubleshoot issues that are reported such as account management, login requests, API calls, identity provider queries (Azure, Active Directory, GSuite, Okta), Single Sign-On (SSO) configuration and cloud services integration configuration.- Debug, reproduce and escalate product.

County Dublin, Ireland

- Execute keen leadership and training abilities through the coaching and mentoring of junior staff.- Demonstrate impeccable leadership abilities through the assigning of tasks and delegation of workload.- Harness administrative abilities; Ensuring all records are accurately logged and preparation of relevant reports and documents for senior managers..

Dublin, Leinster, Ireland

- Leverage leadership and mentoring skills; leading by example and distributing team tasks and individual assignments.- Demonstrate keen business acumen with strong sales focus and business development skills.- Manage the mobile vending operation at large scale events all around Ireland; providing outsourced service for sporting, musical and cultural events.

County Dublin, Ireland

- Delivered the highest levels of customer service through daily interactions, across a range of locations and posts.- Harnessed impeccable sales skills; enticing new business and building strong client relationships.

Dublin, Leinster, Ireland

Customer Service Representative - F&B- Attentively serviced all restaurant patrons; taking guest orders and ensuring the smooth and accurate relay to the kitchen team.- Demonstrated detailed and accurate knowledge of food and beverage listings, offering suggestions such as wine pairings.- Learned and effectively transmitted knowledge to clients.- Displayed.

County Dublin, Ireland

Duties as per above in a Conference & Banqueting environment.

Dublin, Leinster, Ireland

- Leveraged leadership and mentoring skills; leading by example and distributing team tasks and individual assignments.- Ensured effective and efficient stock control measures; kept detailed records and reports pertaining to inventory, costs, budgets, suppliers and statistics.- Responsible for all aspects of the premises presentation.- Assisted teachers.

County Dublin, Ireland

Customer Service Representative - Housekeeping- Completed all duties pertaining to the housekeeping and maintenance function, diligently and to the highest levels.

Guarulhos, São Paulo, Brazil

Customer Service Representative - Bar- Delivered exceptional service and knowledge to clients within a food and beverage environment.

São Paulo Area, Brazil

Customer Service Representative - Driver- Delivered the highest levels of customer service through daily interactions; transporting passengers to desired destination.- Harnessed strong abilities in time management; effectively managed client journey timelines, crisis management; managed challenging clients and situations.- Displayed proficiency in the.

São Paulo Area, Brazil

- Leveraged exceptional skills in online strategies and platforms; effectively supervised all efforts and initiatives pertaining to E-commerce management.- Demonstrated impeccable business development and sales acumen; conducted fruitful efforts relating to lead generation, prospection, negotiation and closing of key clients accounts and contracts..

São Paulo

- Ensured the smooth branch operation; acted as one of the principal custodians of the branch.- Displayed proficiency in the usage of in house computing systems and procedures.- Liaised with all office personnel to enhance operational activities of the branch; leveraged exceptional interpersonal and cross departmental skills.- Demonstrated impeccable.

São Paulo Area, Brazil

- Leveraged strong financial and nominal skills; processed all duties pertaining to cash management.- Managed and processed supply orders and reconciled nominal reports. - Delivered exceptional service and knowledge to clients; exerting brand and company pride and a genuine customer care approach.- Displayed proficiency in the usage of in house computing.

São Paulo Area, Brazil

- Leveraged strong financial and nominal skills; processed all duties pertaining to cash handling.- Delivered exceptional service and knowledge to clients; exerting brand and company pride and a genuine customer care approach.- Displayed proficiency in the usage of in house computing systems and procedures.

São Paulo Area, Brazil

- Delivered exceptional service and knowledge to clients; exerting brand and company pride and a genuine customer care approach.- Displayed proficiency in the usage of in house computing systems and procedures.

São Paulo Area, Brazil

- Delivered the highest levels of customer service through daily phone support interactions em behalf of a leading internet content and provider.- Learned and effectively transmitted knowledge to clients.- Managed and executed ability to deal with manager feedback, always striving to achieve customer service excellence.- Displayed proficiency in the usage.

São Paulo Area, Brazil

- Delivered the highest levels of customer service through daily phone support interactions em behalf of a leading internet cable provider.- Learned and effectively transmitted knowledge to clients.- Managed and executed ability to deal with manager feedback, always striving to achieve customer service excellence.- Displayed proficiency in the usage of in.

São Paulo Area, Brazil

- Recruitment agency in behalf of Teleperformance, contract ceased after full-time position offered by the company.

São Paulo Area, Brazil

- Learned and effectively transmitted knowledge to students in the IT Labs.- Displayed proficiency in the usage of in house computing systems and procedures.

Higher Diploma, Science In Financial Technology

Activities and Societies: Modules: Financial Services Innovation, Fintech Regulatory, Data Analytics, Fintech Operations

Bachelor Of Technology - Btech, Information Systems

Activities and Societies: Modules: Programming, Operational Systems, Computer Architecture, Network, Economics, System Analyses, Database.

General English, English Language And Literature, General

General English, General English

Activities and Societies: Exam simulations and regular classes activities.

Cea Certification, Investments

Bachelor Of Technology - Btech (Incomplete), Computer Science

Stopped Computer Science course and started System Analysis at the same university after identify that the new course suits me better.