Felton Rease Mba Email & Phone Number

Atlanta, Ga, Us

• Resolve invoice disputes with Customer Service, Sales, and Customers• Review credit applications using Dun & Bradstreet Report, Experian, & trade references, determine creditworthiness for internal and external lines of credit.• Revoke open payment terms as necessary, increase/decrease credit limits as needed, and recommend accounts for collection • Reconciles customer accounts to ensure payments and credits are applied properly• • Manage credit limits for accounts to support volume and creditworthiness as well as ensure that approvals are received to comply with SOX requirements and Reservations of Authority (ROA)• Process credit card charges for US accounts & ACH Payment requests.• Review weekly aging reports and work accounts to efficiently and effectively reduce balances

Accounts Receivables * Assist small to middle-sized Business Owners in establishing Capital to grow their companies* Serves as first point-of-contact for owners in negotiating payments and resolving collection disputes to keep the accounts from defaulting while in compliance with the FDCPA Guidelines* Helped evolve a Training Program that is now used for New Hires

Team Lead/Activity Coordinator * Collected and Consulted on accounts in the Southeast region of auto finance. Provide effective ways to minimize risk exposure and meet objectives* Implement collection strategies, enforce guidelines set by senior management, and direct internal changes and process improvements. * Ensure effective administration and communication of policies, procedures and goals. * Authorized to recommend accounts for write-off. Personally manage a loan portfolio. . * Led a team that consistently met/exceeded overall effectiveness and customer service/quality goals * Facilitated collection management application and cross training to ensure highest levels of productivity; coordinated team building activities for 25 employees * Recognized as the Top Collector in 2011, the Company’s first award for performance* Joined the department as a Collector and promoted within a year and half to a Team Lead* Over 7 years, earned several monthly awards for the highest quality and lowest delinquency while complying with Fair Debt Collection Practice Act, FDCPA * Maintained perfect attendance from 2007 to 2010

Heathrow, Florida Area

Credit Cards Team Lead * Served as first Point-of-Contact and Team Lead for 18 collectors in the credit card division* Guided team in negotiating payments and resolving collection disputes, and revenue loss* Trained associates, addressed employee relations issues, approved payroll, ensured compliance with the FDCPA, and contributed to the performance review process* Supervised a team that earned top-performance ranking out of 5 departments in 2006, along with top quality/customer service scores * Received Core Principles Award for Leadership * Recognized with several Certificates of Appreciation based on Card Member compliments

Greater New Orleans Area

Personal Banker* Supported growth of a branch bank by managing, acquiring and retaining accounts * Assessed customer needs and identified banking products and services that supported clients in meeting money management goals

Greater New Orleans Area

Auto Finance Collector * Collected past due payments on Northwest region of 12 states in Auto Finance * Performed proactive outreach to delinquent accounts, wrote correspondence and actively negotiated payment plans to avoid vehicle repossession. Learned and applied the FDCPA* Earned excels on monthly scorecards evaluating for adherence to Company policies/procedures, quality and collection volume* Maintained perfect in 2004 and 2005

Maitland, Florida

Retention Supervisor / Team Manager* Lead 12-15 customer service associates who addressed balance inquiries, activation of ATM & Visa Check Cards, quality assurance, and cross-sold loan and investment products* Responsible for leading a client retention team* Earned Perfect Attendance Award in 2001 and 2002* Acknowledged with excellence award: “Certified in Achieving Extraordinary Customer Relations” “Wall of Fame” recipient in 2002 as “Top Sales Representative”

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), Counseling Psychology

Activities and Societies: FBLA, Psychology Club, Big Brother(Mentoring)

Spanish Language And Culture Study Abroad Program 1997-1997