Leading the Way: Responsible for training, motivating, and developing team members. Identifying, managing, and resolving concerns, complications and crises as they arise with a kind, proactive attitude. Preparing and maintaining staff schedules with a keen focus on balancing staff and company needs. Encouraging revenue growth through analysis of room revenue reports, monitoring ADR and occupancy trends, and developing strategies to improve sales.Initiating innovative methods to improve productivity including manuals, clerical documentation, organizing training sessions, and more!

Ensuring excellence: Supervised front desk staff of high-volume hotel while ensuring adherence to property policies and mission of service.Teaching teamwork: Created and implemented systems to improve customer satisfaction and staff efficiency. Trained and oriented new front desk agents, including teaching customer service and hospitality skills.Guest Relations: Recognizing and resolving issues (guest and otherwise) with promptness and courtesy. Ensured that all customer inquiries and requests were responded to promptly and professionally.Clerical duties: Maintained accurate records of all guest transactions and communicated them to other departments. Managed daily, weekly and monthly reports for hotel occupancy and revenue.

Customer Service: Providing guests with friendly, considerate, and concise service with a smile. Eager and prepared to offer exceptional service for every guest.Money Handling, Audit and POS System Operations: Ensuring accurate and secure collection of payment and reimbursement. Maintaining daily accounting of various departments.Receptionist Responsibilities: Inform and ensure guest knowledge of property policies and amenities. Promptly and politely process guest check-ins/ check-outs. Utilizing knowledge of local/surrounding activities and attractions to assist with any and all guest inquiries.Concierge Services: Managing guest amenities while cooperating with various departments. Coordinating guest meals and amenities.Jill of all Trades: Adept in moderate maintenance as well as housekeeping responsibilities. Proficient in various aspects of information technology.Sales: Proactively and productively encourage and advertise the sales of various activities, amenities, upgrades and various a la carte additions. Adept in the competitive and considerate acquisition of business with a focus on customer service and retention

Guest Services: Accommodate any and all guest requests at any given instant. Providing warm, polite and prompt service throughout the duration of the guests' experience. Money Handling and Audit: Guarantee safe and secure payments, making adjustments to billings as need be. Processing daily paperwork and reports. Counting and securing the register at the beginning and end of each shift.Receptionist Responsibilities: Process guest check-ins/ check-outs in a prompt and organized manner. Providing prompt and ample knowledge about rooms, surrounding attractions, and hotel amenities. Set and regulate guest’s wake up calls, travel arrangements, and certain scheduled events. Jill of all Trades: Handling any and all matters of guest’s requests for service. Performing light maintenance on guest’s rooms. Acting as the property’s de facto IT technician (fixing minor issues with guest’s devices, office printers, and lobby computer as needed). Providing housekeeping when appropriate and able. Administering first aid and light counseling to guests and fellow employees when need be.