Works and reports to the program manager. Responsible for program implementation in line with the approved budget and work-plan.

• Responsible for people, operations, budgets, project delivery and strategy• Ensuring all operations are carried on in an appropriate, cost-effective way and improving operational management systems, processes and best practices.• Train and supervise all employees both new and old.

• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.• Responsible for people, operations, budgets, project delivery and strategy.• Ensuring all operations are carried on in an appropriate, cost-effective way • Improving operational management systems, processes and best practices.Guest Management

• Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.• Verifies that accurate room status information is maintained and properly communicated.• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.