Femi Ojo Email & Phone Number

London, United Kingdom

I am currently the technical IT lead for the IT team responsible for the monitoring and maintaining technology – both end user and back office, contributing to the network design and support, and providing expertise to the Service Desk.My responsibilities are as follows:• Serve as the technical lead on major IT projects, including system upgrades, migrations, and downtime management, ensuring delivery within scope, budget, and timeline.• Oversee and optimize on-site and cloud server infrastructure, managing corporate, residential, and commercial networks, including switches, routers, firewalls, and security systems.• Lead regular security, performance, and capacity audits to ensure the integrity and efficiency of critical systems and platforms.• Drive research and development initiatives, delivering strategic, cloud-first solutions for complex software, hardware, and cybersecurity challenges.• Collaborate with the Service Desk and technical teams to proactively identify and resolve system issues, ensuring robust monitoring and security protocols.• Strategically enhance system and software capabilities, while maintaining comprehensive technical documentation and Service Catalogues.• Oversee the management of all IT operations, including networks, mobile technologies, IP telephony, and security across diverse environments (commercial, residential, and user-focused).• Cultivate strong relationships with key IT vendors and stakeholders to support long-term technology initiatives.• Support the Head of Technology in shaping and executing the IT strategy for large-scale developments, ensuring seamless integration and delivery of estate-wide IT services.

Lagos, Nigeria

• Led a team of IT professionals in designing, deploying, and managing Microsoft-based infrastructures, including Windows Servers, Active Directory, and Exchange Servers.• Managed all cloud and on-premise solutions (Microsoft O365, Azure, Azure AD, Active Directory, AWS, Sophos, Firewalls, etc.)• Designed and implemented high-availability solutions, reducing downtime, and enhancing system reliability.• Played a pivotal role in the planning and execution of disaster recovery strategies, resulting in minimal data loss and rapid system restoration during critical events.• Met 99.5% availability of critical applications and Infrastructure (Applications, Servers, and Networks) by actively tracking assigned metrics.• Collaborated with stakeholders to assess business needs and propose and implement technological solutions aligned with organizational objectives.• Ensured active collaboration and interconnectivity of all applications and information technology components.• Provided Tier 3 support for escalated issues.

Lagos, Nigeria

• Oversaw the maintenance and optimization of the entire IT infrastructure, including network devices, servers, and storage systems for the group.• Spearheaded the upgrade and migration of Windows Server environments to newer versions, enhancing system performance and security.• Successfully migrated on-premises infrastructure to Office 365, ensuring seamless email and collaboration services for thousands of users.• Led the implementation of virtualization technologies, resulting in significant cost savings and improved resource utilization.• Conducted regular security audits, implemented security patches, and ensured compliance with industry standards and best practices.• Mentored and trained team members, fostering a culture of continuous learning and professional development.• Implemented IT infrastructure upgrades and migrations, optimizing system performance and reducing operational expenditure by 30%• Managed and reviewed performance of Azure platform and billing cycles to ensure reduction in total cost of ownership.• I was sole liaison for 3rd party regulatory bodies and vendors on technology matters.

Lagos, Nigeria

• Managed and maintained Microsoft Windows Server environments, Active Directory, and Group Policy configurations for the group.• Implemented Microsoft Exchange Server, managing email services and ensuring high availability and data integrity.• Manage Active Directory and user accounts, providing effective access control and user support.• Monitor network performance and conduct routine system checks to identify and resolve potential issues proactively.• Collaborated with cross-functional teams to identify and resolve complex technical issues, ensuring minimal impact on business operations.• Implement system upgrades, patches, and configurations, minimizing downtime and enhancing system performance.• Assisted in the planning and execution of data centre migrations, minimizing downtime and data loss during the transition.• Ensure the backup of all enterprise data and storage of backups to safeguard critical data.• I facilitated communication and collaboration with vendors, negotiating contracts and achieving adherence to SLA and cost savings. • I initiated communication and interfaced with vendors on RFPs, PoCs and the vendor selection process.• I coordinated responses to RFPs including collaborating with stakeholders for joint responses.

Lagos, Nigeria

• I ensured the administration of Vetiva’s MS Hyper-V infrastructure (Servers and SAN)• I was part of the team that carried out the upgrade of Vetiva Network Infrastructure and environment from Windows Server 2003 Environment to Windows Server 2008 R2 and Microsoft Exchange 2010 Environment• I oversaw and administered the LAN infrastructure (DHCP, DNS, AD) and monitored LAN systems performance and events. • Provided technical support to end-users, troubleshooting hardware and software problems, and offering prompt resolutions.• I spearheaded a top-performing IT support team of 3 to achieve IT stability for over 100 staff across 2 geographical locations. • I provided technical recommendation and procurement of all IT infrastructure.• I was tasked with carrying out daily backup operations, ensuring all required file systems and system data were successfully backed up to the appropriate media.• Deployed and maintained software applications, ensuring compatibility and optimal performance.• Conducted regular system updates and security patches to safeguard against vulnerabilities.

Greater Accra, Ghana

Bachelor Of Science (B.Sc.), Botany

Diploma In Information Systems Technology, Mcp,Mcsa,Mcse, Information Technology

Cehv7, Ecsa/Lpt

Certified Business Analysis Professional, Business Analysis

Lean Six Sigma Certification Program