Femi Oladiran Email & Phone Number
Who is Femi Oladiran? Overview
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Femi Oladiran is listed as Project Consultant at Built By Us, a with 3947 employees, based in Stevenage, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Femi Oladiran.
Femi Oladiran previously worked as Trustee at Citizens Advice and Race Together Network - Executive Committee Member at Nationwide Building Society. Femi Oladiran holds Diversity, Equity And Inclusion: Dei Strategies For Business Impact from Cambridge Judge Business School.
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About Femi Oladiran
A tireless advocate for Diversity, Equity, and Inclusion (DEI), committed to educating myself and others on DEI issues. Recognised for championing impacts of diversity within the workforce while promoting more inclusive lifecycles - from recruitment to exit. A natural affinity for building relationships and securing buy-in from stakeholders to secure sustainable high-impact results, all while adopting a light-touch approach to facilitation, resulting in inclusive environments and empowering colleagues to share ideas.Former executive committee member of Nationwide’s award-winning ethnicity network group, Race Together Network, where I led the Educate workstream. I also founded the Race Together book club, engaging 70+ colleagues to promote a wider engagement and understanding of issues affecting ethnically diverse people.With experience working in a highly regulated industry and a recent compliance role, I am accustomed to working in line with FCA and GDPR rules and regulations. As a Quality Assurance analyst, I conducted comprehensive assessments of cases to provide a holistic view of the customer journey while identifying gaps and potential compliance issues. I ensured consistency in checks and contributed to internal Key Performance Indicator reports. In this next chapter of my career, I’m invested in and passionate about doing work that is significant and makes a difference. This is why I joined the board of trustees of Citizens Advice Stevenage as a Trustee. At Citizens Advice, my mission transcends providing guidance; it's about fostering an inclusive atmosphere where everyone feels valued and heard. My role as the EDI board champion is enriched by a deep commitment to diversity, equity, inclusion, and belonging (DEIB), leveraging my skills to champion psychological safety across all interactions.
Femi Oladiran's current company
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Femi Oladiran work experience
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Trustee
Current
Race Together Network - Executive Committee Member
Instrumental in accelerating change by amplifying diverse voices, championing inclusivity, promoting belonging and psychological safety as a member of Nationwide's award-winning Race Together Network.Provided DEI subject matter expertise by curating and producing learning content, toolkits, communications as lead of the Race Together’s Education Workstream.Reduced recruitment gender and racial bias as a certified Diverse Interview Panellist, resulting in a more diverse workforce benefitting from a mix of experiences and viewpoints.Promoted workplace equity via supportive personal relationships and public acts of sponsorship and advocacy while facilitating Ask Me Anything sessions with 120+ colleagues.
Marketing Communications Consultant
Harnessed interpersonal skills to articulate complex financial products and services in easy-to-digest formats to customers from diverse social and cultural backgrounds.Mitigated investment portfolio during the challenging backdrops of COVID-19 and the Russian/Ukraine war having created Market Volatility communications to c.8000 investment members.Consulted with stakeholders to analyse and delineate their requirements and promote appropriately tailored products and services for our c18 million members, taking cognisance of social and cultural perspectivesIdentified and implemented improvements to internal efficiency and the customer experience through process change and service delivery.
Quality Assurance Analyst
Managed Quality Assurance (QA) oversight function during a project’s data cleanse phase to ensure timely go-live delivery.Facilitated sessions to clarify stakeholder remediation process and achieve 30-day payment Service Level Agreement (SLA)) for deceased members’ monies being repatriated to their Personal RepresentativeImproved the validation process on a project by making it more equitable for customers from diverse backgrounds.
Personal Banking Manager
Harnessed interpersonal skills to articulate complex financial products and services in easy-to-digest formats to customers from diverse social and cultural backgrounds.Improved members’ mobile activation by up to 50% pre-pandemic through outstanding customer serviceDefined and implemented training and coaching sessions for Member Representatives to maximise their performance while promoting a culture of talent retention and development.Informed operational improvement plans having produced weekly market comparison reports, identifying rates, incentives, and trends.
Customer Service
Identified and implemented improvements to internal efficiency and the customer experience through process change and service delivery.Supported the management team with Change Initiative and implementation during the branch transformation processImproved end-to-end customer experience through positive collaboration and passion for people while improving customer relationships by promoting best practices.Implemented training and coaching sessions for Member Representatives to help them develop in role and to ensure we deliver best service for our members
Colleagues at Built By Us
Other employees you can reach at citizensadvice.org.uk. View company contacts for 3947 employees →
Susan Wilkinson
Colleague at Built By UsMilton Keynes, England, United Kingdom
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Helen Turford
Colleague at Built By UsWakefield, England, United Kingdom
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Carole Benzie
Colleague at Built By UsDumfries, Scotland, United Kingdom
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Stella White
Colleague at Built By UsBasingstoke, England, United Kingdom
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Rameez Ahmed
Colleague at Built By UsLondon, England, United Kingdom
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Della Hodkin
Colleague at Built By UsNewbury, England, United Kingdom
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Harriet Brown
Colleague at Built By UsUnited Kingdom
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Andrew Collett
Colleague at Built By UsGreater Oxford Area, United Kingdom
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Geeta Sudra
Colleague at Built By UsClacton-On-Sea, England, United Kingdom
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Andy Ellis
Colleague at Built By UsBirmingham, England, United Kingdom
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Femi Oladiran education
Diversity, Equity And Inclusion: Dei Strategies For Business Impact
Bachelor Of Arts - Ba, Philosophy And Sociology
Postgraduate Diploma, Economics (Manpower Development)
Frequently asked questions about Femi Oladiran
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What company does Femi Oladiran work for?
Femi Oladiran works for Built By Us.
What is Femi Oladiran's role at Built By Us?
Femi Oladiran is listed as Project Consultant at Built By Us.
Where is Femi Oladiran based?
Femi Oladiran is based in Stevenage, England, United Kingdom while working with Built By Us.
What companies has Femi Oladiran worked for?
Femi Oladiran has worked for Built By Us, Citizens Advice, and Nationwide Building Society.
Who are Femi Oladiran's colleagues at Built By Us?
Femi Oladiran's colleagues at Built By Us include Susan Wilkinson, Helen Turford, Carole Benzie, Stella White, and Rameez Ahmed.
How can I contact Femi Oladiran?
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What schools did Femi Oladiran attend?
Femi Oladiran holds Diversity, Equity And Inclusion: Dei Strategies For Business Impact from Cambridge Judge Business School.
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