Femi Silas work email
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Femi Silas personal email
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IT business professional, deploying, installing, implementing, and managing payment solutions. Translating business requirements into technical requirements and working in transformation programs in different domains within business analysis, business intelligence/system integration solutions and stakeholder management. Proven abilities in facets of e-business, service delivery, operations management, customer service/support, systems operations, product management, project management, business development, and value added services (VAS). Strong background in computer programming, data science, vendor negotiation and management experience. Excellent analytical and problem solving skills.
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Director Of OperationsNinthcoreNigeria
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Operations ManagerNinthcore Oct 2019 - Present• Ensure all operations are carried on in an appropriate, cost-effective way.• Improve operational management systems, processes and best practices.• Help the organization’s processes remain legally compliant.• Formulate strategic and operational objectives.• Examine financial data and use them to improve profitability.• Manage budgets and forecasts.• Perform quality controls and monitor production KPIs.• Recruit, train and supervise staff.• Find ways to increase quality of customer service.
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System OperatorTransmission Company Of Nigeria Jul 2019 - Oct 2019Lagos, Nigeria• Monitor and operate current converters.• Control the flow of electricity through transmission lines to plants and substations that supply residential and commercial needs for electricity.• Observe voltage transformers and circuit breakers.• Monitor other distribution equipment and record readings at a map board.• Monitor the status of transmission circuits and connections with substations and industrial plants.• Communicate with power plant operators, energy traders, and local utilities to route energy from generating stations to customers.• Operate switchboard levers to control the flow of electricity in and out of the substations.
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Implementation And Support EngineerInterswitch Group Nov 2014 - Jul 2019Lagos, Nigeria• Automated Teller Machine (ATM), Point of Sale (POS), and Retail pay terminals support.• ATM, POS, Retail pay terminals deployment, installation, and implementation.• Set up, installation, and monitoring of software applications.• Software maintenance by monitoring, and correcting defects.• Application downtime/uptime monitoring.• Delivery of technical presentations/demonstrations of work.• Handling of back office queries.• Supporting clients with technical and troubleshooting issues. -
Customer ServiceInterswitch Group Jan 2013 - Nov 2014• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Manage large amounts of calls, and emails.
Femi Silas Skills
Femi Silas Education Details
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University Of IlorinInformation And Communication Science
Frequently Asked Questions about Femi Silas
What company does Femi Silas work for?
Femi Silas works for Ninthcore
What is Femi Silas's role at the current company?
Femi Silas's current role is Director of Operations.
What is Femi Silas's email address?
Femi Silas's email address is pr****@****ail.com
What schools did Femi Silas attend?
Femi Silas attended University Of Ilorin.
What skills is Femi Silas known for?
Femi Silas has skills like It Service Management, Itil, Business Strategy, Analysis, Project Management, Telecommunications, Change Management, Strategic Planning, Customer Service, Team Management, Microsoft Office, Management.
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Femi Silas
Nigeria1bankphb.com -
1yahoo.com1 +234803XXXXXXX
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Femi Silas
Nigeria
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