Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization.

• Negotiated contract terms for partnership agreement with Universities, Lyft, T-Mobile, and Wayfair.• Responsible for the development of product offerings focusing on the strategic management, and long-term growth.• Improved bottom-line financial performance through product and distribution optimization strategies and effective staffing measures.• Reduced total operational overhead costs by 39% over 18 months• Implementing cost-effective operational plans while maintaining established quality standards Leading weekly staff meetings and addressing administrative topics, professional and student development including extracurricular activities and community service. • Recruited qualified volunteers to form fundraising committee generating annual operational budget

• Responsible for the last mile load out delivery operations.• Managing timely orchestrated operations and ensuring the company meets its customer commitments and expectations.• Tracking Cooperate metrics, analytics and audits to ensure daily operation is on track.• Launch new shift during peak season with 50 to 120 Associates• Quickly create and implement modified work plans to ensure target metrics are achieved during MHE failures.• Launch safety program and maintain 20% above target completion rate month over month.• Bridge gaps for any missed metrics, deep dive through databases to gather a clear and concise root cause, and develop action plan / process refinement to ensure correction going forward

• Product Support / Client onboarding• Product technical presentation and integration management• Develop mutually beneficial proposals, • Negotiate contract terms and communicate effectively with stakeholders• Strategize to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue

Improved operational efficiency by developing relationship with ACHAN Nigeria and helped place company in 22 airports in Nigeria.• Formulated strategies for building relationships with 3rd party service providers; acquired additional European locations, with a business potential of USD 450K per year.• Re-strategized to reduce operational cost by introducing mobile workforce and contracting, saving approximately USD 15K annually.• Developed a business model to incorporate profit sharing with major carriers, increasing sales volume by 50%.• Negotiated acceptable sharing formula to gain additional 2% on profit margin.

Performed Costing, Requirement Gathering, Recruitment, Vendor Management, Presentations.Developed and maintained auditable processes for the agreement and sign off of new Managed Service contracts,Provided commercial and contractual best practice guidance and support to the sales teams, customer management and business development functions.Led the activity in business development Ensured and maintained standard contractual schedules that align with the default terms and conditions;Reviewed and amended existing subcontractor commercial and contractual arrangements - to ensure best value and service alignment with managed service needs.Managed Resourcery PLC internal IS Unit operations, processes and policies

Supervised activities of support group on IT systems and infrastructure management, to ensure 99.9% system uptime.• Analyzed and designed solution to integrate Lotus Notes and Outlook interoperability to maximize user efficiency.• Collaborated with shipping department to establish an effective work flow system ensuring 100% team monitoring.