Femke Lans Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Hotel & Wellness Zuiver is an amazing wellness experience in Amsterdam. Together with the teams and with feedback from clients the goal is to improve the guest experience even more.

Zeist, Utrecht, Netherlands

Project Future Ready: creating a learning vibe for 700 colleaugues of PGGM Pensioenbeheer, so that they can grow to being 'Future Ready'

Amsterdam Area, Netherlands

Do you want to bring your company to the next service level?Do you want to create a customer focused mindset?Do you believe that in the end people make the difference?Dear Customer designs and implements your desired next service level. No ordinary trics and 1-2-3 steps, no fake smiles, but a genuine connection between employees and customers. From designing the desired customer experience to implementation and training programs. It's not done until it's done… Show more Do you want to bring your company to the next service level?Do you want to create a customer focused mindset?Do you believe that in the end people make the difference?Dear Customer designs and implements your desired next service level. No ordinary trics and 1-2-3 steps, no fake smiles, but a genuine connection between employees and customers. From designing the desired customer experience to implementation and training programs. It's not done until it's done. Show less

Stanford, California, United States

Designers create worlds and solve problems using design thinking. Look around your office or home–at the tablet or smartphone you may be holding or the chair you are sitting in. Everything in our lives was designed by someone. And every design starts with a problem that a designer or team of designers seeks to solve.I was trained by Bill Burnett and Dave Evans in how design thinking can help us create a life that is both meaningful and fulfilling, regardless of who or where we are, what… Show more Designers create worlds and solve problems using design thinking. Look around your office or home–at the tablet or smartphone you may be holding or the chair you are sitting in. Everything in our lives was designed by someone. And every design starts with a problem that a designer or team of designers seeks to solve.I was trained by Bill Burnett and Dave Evans in how design thinking can help us create a life that is both meaningful and fulfilling, regardless of who or where we are, what we do or have done for a living, or how young or old we are. The same design thinking responsible for amazing technology, products, and spaces can be used to design and build your career and your life, a life of fulfillment and joy, constantly creative and productive, one that always holds the possibility of surprise. Show less

Amsterdam Area, Netherlands

Joined this amazing group of people with a mission to facilitate, train and transform companies that want to change the future.

Hilversum

Designing the new level of customer experience for Bey (a Bergman Clinics label) & implementing this new service level

Hilversum, North Holland, Netherlands

Research and creating the Customer Experience Design for Liv Inn to help the innovation/transformation team at Habion. We have created a new concept for elderly people around connection. https://liv-inn.nl/

Amsterdam Area, Netherlands

Volunteer at hospice Het Veerhuis

Den Haag

Guest Lectures about various projects by Dear Customer, Customer & Employee Journeys, Customer Loyalty

Utrecht

Guest Lectures about various projects by Dear Customer, Customer & Employee Journeys, Customer Loyalty

Amsterdam

Responsible for supporting and facilitating employees in their development during a transition.

Amsterdam

Guest Lectures about various projects by Dear Customer, Customer & Employee Journeys, Customer Loyalty

Co-creating the Guest Experience with the Zoku team. Then translating the Guest Experience into an Employee Experience creating a HR strategy and recruitment proces as well.

Amsterdam

Performing the QuickScan and translating this to tangible changes for the Skins team. Facilitating workshops for employees to continually improve the customer experience and work on strenghtening the loyalty.

Netherlands

Facilitating the teams of all the TrainMore locations to enhance the customer experience and creating a Customer Journey for every location.

Amsterdam

Curator of the Guest Experience Design for TEDxAmsterdam 2014Curator of the Guest Experience Design for TEDxAmsterdam 2013

Bergen, Netherlands

creating synergy and USP between with blooming hotel and blooming trainingsbureau, business innovation strategy and development of a new business unit

performing and developing training programs about talent management, change and special programs for workers councils.

Schiphol Airport

Flight safety training programs for cockpit and cabin crew, also flying as cabin attendant

Master, Communication Science

Communication Science

Education record

End Of Life Care, The Foundations Of Mindful Caregiving

End Of Life Care - The Five Invitations By Frank Ostaseski