Fendri Tjhang Email & Phone Number

Combination of critical responsibility to heading Customer Implementation team as wellBy this additional responsibility, the strategic collaboration among Customer Implementation team with Customer Support team is happening even better to bring improvement in term of product upgrade and services to our clientWorking closely & effectively with Sales team to.

Leading a department where all heroes gather together to serve and save the world of our clients

Greater Jakarta Area, Indonesia

+ Drive SDA department acceleration to match with company's goals & directions+ Establish a dedicated Application Security team to comply with baseline security standard+ Listening, coaching and supporting department member in order to build/sharpen dream teams+ Collaboration with other head of department to plan, execute, measure, fine-tune and as well as.

Greater Jakarta Area, Indonesia

+ Drive Quality Assurance department acceleration to match with company's goals & directions+ Establish (investment) Quality Assurance Automation team as part of the quality improvement process+ (Re)define and enforcement for both Quality Assurance Manual & Quality Assurance Automation standard+ Listening, coaching and supporting department member in order.

Greater Jakarta Area, Indonesia

Responsibilities:+ Lead the team to excel in customer care through initiatives+ Interfacing with manager internal or external, client & business partner + Develop key mapping matrix to resources and plan to improve+ Plan, prepare and develop work plan according to workload+ Create best practices and ensure consistency among the team+ Implement new standard.

Greater Jakarta Area, Indonesia