Combination of critical responsibility to heading Customer Implementation team as wellBy this additional responsibility, the strategic collaboration among Customer Implementation team with Customer Support team is happening even better to bring improvement in term of product upgrade and services to our clientWorking closely & effectively with Sales team to bring product (solution) to potential clients

Leading a department where all heroes gather together to serve and save the world of our clients

+ Drive SDA department acceleration to match with company's goals & directions+ Establish a dedicated Application Security team to comply with baseline security standard+ Listening, coaching and supporting department member in order to build/sharpen dream teams+ Collaboration with other head of department to plan, execute, measure, fine-tune and as well as overcome the challengesSpecial Occasions:+ Act as Task Force Team Lead to deal with critical project and/or situation to help internal & client to resolve the incident and/or problem with minimum impact.Sub unit teams:1. DevOps2. Application Security3. Application Software Architecture4. Product Development5. Data Migration

+ Drive Quality Assurance department acceleration to match with company's goals & directions+ Establish (investment) Quality Assurance Automation team as part of the quality improvement process+ (Re)define and enforcement for both Quality Assurance Manual & Quality Assurance Automation standard+ Listening, coaching and supporting department member in order to build/sharpen dream teams+ Collaboration with other head of department to plan, execute, measure, fine-tune and as well as overcome the challengesSpecial Occasions:+ Act as Task Force Team Lead to deal with critical project and/or situation to help internal & client to resolve the incident and/or problem with minimum impact.Sub unit teams:1. Quality Assurance Manual2. Quality Assurance Automation

Responsibilities:+ Lead the team to excel in customer care through initiatives+ Interfacing with manager internal or external, client & business partner + Develop key mapping matrix to resources and plan to improve+ Plan, prepare and develop work plan according to workload+ Create best practices and ensure consistency among the team+ Implement new standard and guideline to improve efficiencies+ Represent technical team in delivery performance review+ Report on weekly, monthly, quarterly and annual basis to Group HeadSkills & Competencies:+ Strong personal and professional ethical values and integrity+ Team player with leadership, drive and strong interpersonal skills+ Ability to motivate and inspire the organization and keep morale high+ Strong analytical and problem solving skills+ Able to handle complaints; settle disputes, grievances and conflicts through negotiating with customers and internal departmentsTaking care of Projects:In Country----------+ Mandiri Cash Management+ Mandiri Internet Bisnis+ BNI Cash Management (BNI Direct)+ BTN Cash Management+ BTN Internet Banking & Mobile Banking+ BPD Jawa Timur Corporate Internet Banking+ BPD Jawa Timur Individual Internet Banking+ CIMB Niaga BizChannel+ CIMB Niaga Payment Gateway+ Permata e-Business+ Maybank BII Corporate Online Banking (CoOlBanking)+ ANZ Internet Banking & Mobile Banking+ QNB Corporate Internet Banking+ Bank Mega Internet Bisnis+ Bank Mega Internet Banking+ Bank Resona Perdania Corporate Internet Banking+ Bukopin Cash Management (BCM)+ Bukopin Internet Banking & Mobile Banking+ Bank Bumi Arta E-BankingRegional--------+ CIMB Regional - Regional Transaction Banking Malaysia (RTB MY)+ CIMB Regional - Regional Transaction Banking Singapore (RTB SG)+ CIMB Regional - Regional Transaction Banking Thailand (RTB TH)+ CIMB Regional - Regional Transaction Banking Cambodia (RTB KH)