Feng Guo Email & Phone Number

Seattle, Washington, United States

• Designed and developed the travel booking web applications using Java EE (JSP & Servlets), HTML, CSS, and JavaScript meeting industry standards and customer needs, increasing booking rate by 10%.• Developed and implemented post-travel enhancements for caller agents, including a flight exchange shopping feature, which significantly boosted caller agents' efficiency in helping customers reschedule their flights by 15%.• Led the transition from Sabre to the Odysseus Cruise Booking Engine by developing effective and highly responsive microservices using Spring Boot. Leveraged the advanced capabilities of Odysseus to reduce end-to-end latency by 20% and increase transactions per second (TPS) by 30%, resulting in improved operational efficiency and scalability.• Led initiatives to design and implement the integration of Odysseus Cruise Line Engine into travel booking applications, ensuring a smooth migration from the Sabre platform, reducing overall infrastructure cost by 10%.• Possess extensive experience in developing and consuming Web Services using WSDL, SOAP, HTTP, and UDDI, facilitating seamless integration and data exchange between systems.• Utilized Splunk Cloud to analyze logs, systematically identify and resolve root causes of incidents in travel booking applications, and monitor API usage and failures, ensuring optimal performance and adherence to industry reliability standards.• Employed JMockit, Mockito and JUnit for rigorous unit and integration testing, ensuring the robustness and reliability of application code, reducing code regression by 95% and reducing average weekly new tickets by 25%.• Provided thorough documentation on the development process and created user guides to facilitate understanding and use of the application.

Houston, Texas, United States

• Contributed to the design, development, and management of the company’s 2nd generation Tablet Point of Sale (POS) system, serving over 8,000 restaurants across UWP, Android, and iOS platforms. Utilized .NET Framework and MS SQL Server to build a scalable and robust application.• Crafted and implemented a dynamic, user-friendly Order Menu interface, enabling customers to have personalized menu items generated automatically based on their database profiles.• Designed, developed, and deployed RESTful services using .NET Web API, integrating seamless communication between the Tablet POS system and backend databases.• Authored efficient and secure SQL stored procedures to fulfill complex business requirements, contributing to the robustness and high performance of the POS system.• Designed and implemented intuitive controls for restaurant staff, including a Menu Control feature that allows easy marking of out-of-stock menu items, enhancing operational efficiency.• Skillfully navigated the deployment process, successfully launching the Tablet POS App on the Microsoft Store, Apple App Store, and Google Play, ensuring wide accessibility for restaurant staff.

Houston, Texas, United States

• Collaborated closely with the finance department to understand and analyze their requirements for ticket submission and reporting needs, ensuring the PowerApps solution was tailored effectively to their processes.• Implemented advanced features in the ticket submission application, such as automated email notifications, status tracking, and priority setting to enhance user experience and operational efficiency.• Integrated complex data sources from SAP and Oracle/Lawson into PowerApps, ensuring accurate and real-time data flow for robust financial reporting and analysis.• Developed interactive and visually appealing financial dashboards in PowerApps, providing actionable insights through charts, graphs, and KPI indicators, leading to informed decision-making.• Continuously updated and refined the applications based on user feedback and evolving business needs, adding new features and enhancing the user interface for better usability.

5400 Westminster Rd

• Utilized C#, ASP.NET WebForms, and MS SQL Server to develop and design a gas control on-call web application, focusing on functionality and user interface.• Programmed the application to facilitate efficient gas control and monitoring with a responsive and intuitive web interface.• Employed ASP.NET WebForms to create dynamic web pages that offer interactive sessions for users, enhancing their application experience.• Developed SQL Server stored procedures to enable users to update the company's real-time data, ensuring information is current and accurate.• Implemented features allowing users to save and retrieve up-to-date contact information and priority settings, streamlining the communication process.

Master'S Degree, Computer Science

Activities and Societies: MISSO

Bachelor'S Degree, Chemical Engineering

Activities and Societies: Tau Beta Pi Engineering Honor Society American Institute of Chemical Engineering(AICHE) National Society.