Serving Scottish beers and Danish hygge

Bartending and crew-catering (up to 70 people) at festivals Being behind the bar, contributing to peoples festival experience is something that gives me a lot of joy and satisfaction. So for a few full-time summers and now as a side-job, I have been bartending at a wide variety of festivals in Germany and the Netherlands. From small family oriented festivals to big events serving 85000 visitors like Wacken Open Air.Besides serving drinks and an all round great experience, the job includeso Building up the bar/tavern at location.o Tending our guests in German, English and Dutch.o Maintaining and restocking the bar during the event.o Keeping clean the bar according to the countries health regulations. o Cooking vegetarian/vegan/omnivore meals for up to 70 peopleo Handling large amounts of cash moneyo Building off after the event.

In this role I have the end-responsibility for a team of 3 Customer Service Specialists who, besides supporting the Home Allergy Test, take care of all allergy questions coming to us through our website, app or SoMe channels as well as having the operational responsibility for the Home Allergy Test which includes:- Shipping operations- Maintaining stock levels- Monthly financial reporting- Processing and monitoring B2B orders from sale to delivery- Monthly Pharmacovigilance reconciliations.

In this role was part of an amazing growth journey of Hobbii and thus our CS team from a crew of 8 to a Yarnhero team of 50+ superstars from 17 different nationalities.The growth of the team reflected the amount of conversations that needed tot be handeled on a weekly basis. Going from a 1000 to 10000+ conversations a week made that most of the work done in this role involved creating and adjusting processes our heroes worked with every day. Besides this leading/supporting the team came with a broad variation of tasks amongst whicho Being involved in 30+ hirings building an amazing team, taking the lead on 15+o Implementing a new CSS system switching from Zendesk to Dixao Having Bi-weekly 1 on 1 feedback sessions with every team-membero Write on-boarding material and training new team-memberso Setting guidelines and developing procedures regarding fe. return policies and shippingissueso Be the person the team looks to for answers and support in work-related technicalities aswell as mental office place health.In the 2,5 years as a teamlead here I have gained a grasp and understanding of how to structure work in a fast growing team. I have learned what is important for a group of people to function and to be motivated to achieve the best they can, working together and sharing/combining their knowledge. It also gave me a chance to implement processes and procedures where there were none, getting to use a lot of knowledge build in my previous jobs within the shipping/product part of e-commerce and consumer goods.

As a Yarn Hero I was responsible for handling all incoming e-mails, Facebook messages andphone calls for the Dutch knitters and crocheters finding their way to Hobbii. On a daily basis I would help up to a 120 customers a day with questions regardingo their orderso our productso shipping issueso reclamations and returnso knitting and crochet patterns I was also responsible for tasks regarding all Dutch orders includingo Community management on Facebook/Instagramo Deal with o Having contact with shipping partners about claims and process these properlyo processing return parcelso ad-hoc translation tasks (DK-NL)The goal always was to have a customer smiling by the end of the conversation beingsatisfied with how the conversation ended, no matter what the tone was at the beginning of the conversation.

In this role I was assisting the Product Manager in all day to day tasks within a Sportswear brand house, where we were importing and distributing sportswear to our business partners in Scandinavia. Here I was responsible foro Handling all outgoing and incoming sample requests for our business partners, salesman and half yearly sales meetings.o Staying in contact with our suppliers and factories about samples and making sure them being delivered to us in requested time.o Assessing apparel and shoe production samples, making sure materials, colors and logo placement are as requested before going into production.o Keep our databases updated on all incoming and outgoing samples per season.o Creating and updating product presentations on all our collections.o As some of our products were designed in-house I got to witness and participate in creating a line of sandals and sneakers I also gained an thorough understanding of how a consumer product line functions from beginning (idea/design) to end (sale).

As the temporary customer service agent for the German market I was assisting and advising customers regarding their orders with Racoon outdoor, a brand within the brandhouse selling online Childrens apparel. This over the e-mail or on the phone.Tasks includedo Assisting and advising customers on the phone and through e-mail on any occurring issues with their web-orders. o Sorting out any isues arising in the shippingprocess, when needed together with our shipping partners o Processing (monetary) returns, correct errors in invoices and overall make sure that customers are satisfied and gladly come again.o Processing B2B orders in NAVision

Besides taking care of the Dutch and British customers I lead a small international team of 7agents serving the European customers of ViSalus.Here I was responsible foro planning allshifts and having all the different languages covered during business hours.o Maintaining effective KPI's and staying in touch with our American HQ, updating them on ourweekly activities.I made sure the team would reach these KPI's by- Training new employees on the company’s products and compensation plan.- Making sure we were all up to date on any changes in products or rules and regulations of thecompany's compensation plan.- Designing monthly quizzes on our knowledge including on forehand train and inform my team onthe new information and afterwards check, correct and assess if and where any extra trainingwould be necessary.- Helping our agents with any problems and questions they ran into during their calls

Making sure guests are served well and always leaving happy, wanting to come back for another visit- preparing and serving drinks- maintaining a clean bar and working environment as well as cleaning after closing hours- restocking during shifts and prepare for next day after closing hours

1st line technical support for household internet-, VOIP and digital TV connections over the ADSL and ISDN network.- Assisting customers over the phone on any technical problems considering their Internet connection. - Assessing customers problems and help solving any issues with their modem or in-house connections according to communication scripts.- Logging case descriptions of the issues and steps taken to solve the problem

As a kid I played a lot of Tetris, and wow, that came to use packing up all parcels in containers, sorted by postal code area. I think I can safely say "I mastered the art of real-life Tetris" in this position. Filling up small containers, sorting out packages up to 30 kilos in evening or night shifts was though, but it learned me some hard work ethic.

From dusting off chandeliers to washing windows, cleaning bathrooms, going for a quick grocery run as well as polishing silver or just a 'small' chat about life, I have done it all in this job.In this position I was making my weekly round around a set group of clients making sure that, they who for whatever reason could not do (parts of) their own housekeeping anymore, would be set for the week to come.Besides some great 'Grandma cleaning-hacks'. I learned a lot about organising tasks efficiently and according to other peoples standards with respect for their private surroundings..Though most of all, I learned how to appreciate and respect a variety of people, their homes, lives and also their ideals. A lot of people who require some help don't necessarily want that, but that's what life threw at them, and making them feel comfortable having a stranger in their house doing 'their things' thought me to never instantly judge by the looks or sound of something.

During my Propedeuse year of Leisure management I got to be present at quite some amazing events. The itch to be part of productions entertaining up to 40000+ people got awoken and in this job I got the chance to work at a big variety of concerts, festivals and events.Ranging from smaller classical concerts to Robbie Williams and Sensation white in Amsterdam ArenA.Whether people needed a refreshment, food, their coat hung or a good talk at 4.00AM, we would be there helping make an evening a good experience.