Fenton Knight Email & Phone Number

As a dedicated leader of large-scale retail and hospitality locations with 18 years of loyal experience to one leading motorway services employer, I have developed expertise in driving sales and profit through efficient, motivational operational leadership.After joining Moto in an entry-level position, I worked my way up to play a key role on the management team, building top-performing teams of 100+, as well as leading high-impact change programmes, training initiatives, turnarounds, transformations and innovative customer service strategies.Early highlights include revitalising sales and profit at an underperforming site, earning top-ranking scores in a number of KPIs, including NPS satisfaction, mystery shopper and team engagement.Promoted to an Area Manager position in 2010, I developed many different sites to exceed all targets in brand standards, employee engagement and health & safety.A key factor in this success was my ability to collaborate effectively with all stakeholders, particularly top brands, including M&S, WHSmith, Costa, Greggs and Burger King.Over the course of 18 years with Moto, I’ve relished the accountability and complex challenges of driving productive change in a business-critical position in such a customer-centric organisation.This experience has helped me learn the importance of striving for excellence while maintaining a sense of shared purpose, along with values of integrity and trustworthiness.Specialities:♦ Leisure / retail operations, revenue, budget control.♦ Brand standards, compliance, HSE / H&S, multi-site estates, facilities management.♦ Customer experiences, change projects, NPS.♦ Talent management, team building, coaching, KPIs, mentoring, national training programmes.