Feonda Devall Email & Phone Number

Lewisville, Texas, United States

-Pipeline Management, prioritization and adherence to timelines and ensuring that all claims arefiled timely and accurately.Quality Assurance adherence to ensure all claims filed comply with appropriate applicableguidelines and attain a quality assurance score of >95% accuracy.-Manage application of all claim funds received, follow-up and tracking of claim submissions forpayment, reconciliation of claim payments and analysis of payment data to determine curtailmentvalues and additional recovery opportunities.-Preparation and submission of rebuttal of claim payment curtailments to investors and insurersutilizing guidelines, federal, state and local laws applicable to foreclosure, loss mitigation andbankruptcy servicing requirements, as well as PSA and Master Servicing Agreements andidentification of billback opportunities to third parties and prior servicers for failures to complywith guidelines and/or laws in their servicing practices prior to or on behalf of Nationstar.-Review all past claims filed to determine possible recoverability, report on identifiable recoverablelosses & document steps to assist with loss recovery.-Integrate specific servicing requirements regarding loss analysis processes.Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industrystandards, changes of law, and business partner expectations.-Reconciliation goal is to maximize the recovery of losses through the timely and accurate filing ofmortgage insurance and investor claims.-All other duties as assigned.

Lewisville Texas

- Responsible for managing high profile/sensitive cases, overseeing employee production, creating daily workflow assignments and ensuring employees are evaluating customer issues and providing resolutions inline with company and government guidelines. Facilitate onsite training for contract attorneys and monthly training seminars for upper management. Provide ongoing coaching and guidance. - Provide personal or financial counseling and support to distressed home owners experiencing adverse financial and emotional strain. Successfully implement problem solving techniques to help individuals and families reduce their financial household debt.- Member of the Mr.Cooper Mortgage morale committee; recognized for playing an instrumental role in creating positive employee morale by organizing team building activities that consistently help promote a productive and healthy work environment for all employees from various ethnicities.- Consult with legal professionals including outside counsel and attorneys  - Responsible for Close and Billing accounts, Charge Offs, Default Reporting, Built Relationship with Vendors, working with different Investors to make sure all sales are correct

Lewisville Texas

• Managed a monthly portfolio of over 400 delinquent loans that totaled over $120 million dollars in unpaid principal balance• Assisted borrowers in determining the best solution to help them stay in their home or gracefully exit the property based on their current financial situation• Conducted team training sessions covering various topics and created job aids to help further educate co-workers on the specific topic• Provided team with daily production numbers and feedback in areas that deserved praise or needed improvement.• Led team meetings to address any issues or concerns team was facing while assisting our borrowers