Feonda Devall Email & Phone Number

Lewisville, Texas, United States

-Pipeline Management, prioritization and adherence to timelines and ensuring that all claims arefiled timely and accurately.Quality Assurance adherence to ensure all claims filed comply with appropriate applicableguidelines and attain a quality assurance score of >95% accuracy.-Manage application of all claim funds received, follow-up and tracking of claim.

Lewisville Texas

- Responsible for managing high profile/sensitive cases, overseeing employee production, creating daily workflow assignments and ensuring employees are evaluating customer issues and providing resolutions inline with company and government guidelines. Facilitate onsite training for contract attorneys and monthly training seminars for upper management..

Lewisville Texas

• Managed a monthly portfolio of over 400 delinquent loans that totaled over $120 million dollars in unpaid principal balance
• Assisted borrowers in determining the best solution to help them stay in their home or gracefully exit the property based on their current financial situation
• Conducted team training sessions covering various topics and created job aids to help further educate co-workers on the specific topic
• Provided team with daily production numbers and feedback in areas that deserved praise or needed improvement.
• Led team meetings to address any issues or concerns team was facing while assisting our borrowers