Felicity Phillips Email and Phone Number

In this role, I report directly to the Executive Director of the Council for Persons with Disabilities. - Planning monthly "Active Day" programs, which are creating with existing and new community partnerships to implement niche-based recreation activities for various ages and abilities. As well, I complete a post-event summary report to management and evaluators one-week after the event.- Developing new and existing community partnerships with large partners such as the City of Peterborough, Abilities Centre and Peterborough Pete's to implement recreation and sport programming for persons of all abilities.- Development and implementation of focus groups and community research surveys to find where the gaps in recreation services are for persons with disabilities in Peterborough, as well as complete a summary report for the executive director, board of directors and community partners.- Coordination of education and training in any areas of service where gaps are discovered for community members, staff and volunteers; including community partners.Engaging individuals who experience barriers to participation in recreation, with adopting a lens of inclusion.- Assisting with the rebuild of CPD's rebuild of operations due to the impact of COVID-19.- Starting in October 2022, my job title changed from Recreation Coordinator to Director of Recreation and Special Projects. In this role, I have developed speeches on inclusion to educate the federal government, created MOUs/Service Contracts, research proposal forms and writing grants.

I reported directly to the Residential Supervisor.- Under supervision, assisted in carrying out roles to improve the quality of life for children and young adults with disabilities. This included personal care, nurturing, teaching life skills, liaising with KPR schoolboard staff for educational purposes, and preparation of internal reports for the home.

In this role, I reported directly to the Front Store Manager.- Worked in a Canada Post office as a manager with responsibilities including organizing and delivering full retail postal services to customers, maximizing department revenue and customer satisfaction.- Responsible for ensuring that Post Office employees demonstrate superior customer services, training employees and providing ongoing coaching and feedback regarding postal services.- Ensuring that sales are maximized through developing effective sales techniques, resolving customer complaints according to the established guidelines and create proper displays to reflect seasonal and promotional programs through both Canada Post and Pharmasave.- Maintaining the inventory of stock, responsible for all merchandising for the post office and ordering products through the Canada Post system, while working with the Front Store Manager and company accountant to maintain the financial objectives for the department budget.

In this role, I reported to the Director of Resident and Family Services.- Recruited, trained and orientated volunteers while developing a new streamlined orientation program- Completed an evaluation of all residents plan of cares on the PointClickCare system to ensure that it was using person-first language for the recreation component- Worked alongside the Life Enrichment Aides to implement special events within the areas of the home- Ran the Residents' Council at Centennial Place; due to Covid-19 restrictions, I ran the Council by home area and in 1:1 settings while following the Ontario Association for Residents' Councils recommendations

• Monitor those being supported and provide personal care as required. Assist with morning routines and requests.• Administer medications as required • Understand and implement MCSS Quality Assurance compliance requirements• Participate effectively as a member of teams which deliver supports to individuals• Promote and maintain workplace health and safety.• Understand and actively work to implement the Vision, Mission, Guiding Principles, strategic directions, and practices of the Association.• Take personal responsibility for continuous professional development and learning. • Have a clear understanding of Individual Support Plans and contribute to the attainment of personal goals for individuals supported• Have a clear understanding of support protocols and behaviour support plans to effectively support individuals• Establish and maintain effective and co-operative working relationships with individuals supported their families, and their support networks.• Have a clear understanding of the rights and responsibilities of individuals and families. Identify situations in which rights may be compromised and support individuals and families to gain access to due process.• Contribute to the accurate documentation and records regarding individuals supported.• Be aware of information that is vital to the well-being of individuals and families supported. Take appropriate action(s) where information is lacking or inaccurate, or where a problem is indicated. • Take responsibility for ensuring that routines, practices, and procedures related to facilities, personal care, and program administration are carried out effectively.

Reporting directly to the Executive Director, I coordinate the activities department of a 108-suite retirement residence. In this role, I develop and implement recreation programming (while utilizing COVID-19 precautions) and develop the monthly newsletter and calendar. In addition, I also am in charge of maintaining the department's budget and completing monthly expense reports; working with other departments to develop special events and plan outings.

Working under the supervision of the manager and the Residential Support Coordinator, I work as a member of a team that provides person-centered support to adults living with individuals with intellectual disabilities. In this role, I am responsible for: • Assisting individuals in the attainment of personal goals • Assisting individuals to participate in cultural, spiritual, recreational, leisure and education activities of their choice in the community.• Provide individuals with opportunities to develop decision-making skills, exercise choices and assume reasonable risks.• Having a clear understanding of the rights and responsibilities of the individuals supported.• Support individuals to attend medical, dental and other professional appointments and report all relevant information to the team. • Dispense and record medication responsibility to individuals. • Contribute to accurate documentation and records keeping regarding individuals supported. • Assist with maintaining Quality Assurance Measures as identified by the Ministry of Community and Social Services compliance standards

In addition to my position as Life Enrichment Assistant, I am also the interim Volunteer Coordinator at Victoria Manor.In the role, I recruit, orientate & train, retain and evaluate volunteers. Additionally I provide support to help volunteers reach their full potential.I also train, support and evaluate high school co-op students to provide them with hands on skills in the healthcare field in roles including nursing/personal support worker, life enrichment, physiotherapy and dietary. Other roles include organizing the tuck shop for the residents including financial statements, volunteers to run the shop and special fundraising events for Residents’ Council.

Reporting to the Manager of Resident and Family Services, I work as a part-time life enrichment assistant in a municipally-run long-term care home. In this role, I develop and implement recreation programs residents with various needs, including in a locked dementia unit. As well, I complete RAI-MDS coding and care plans for residents.I also act as the Resident's Council Assistant, working directly with residents to advocate their needs in the home and help them become leaders of their home. Since April 2019, I have developed and implemented the OARC Through Our Eyes education program to all staff and volunteers with a resident assistant throughout the LTC home.

Reporting to the Program & Support Services Manager, I work as a casual Recreation Assistant in Ballycliffe Lodge Long-Term Care home. In this role, I implement recreation programs, outings and special events for residents who reside in the home.

I work with clients and their families within the community, providing person-centered personal care and emotional support.In this role, I have worked with various populations, including cancer care, vision impairments and dementia care.

Reporting to the Programs Manager, I create and implement programming in a 101 bed long-term care home in Port Perry.Since October 2016, my focus within the home has been in the locked unit where 16 residents with moderate to late stage dementia with agitation live. In this role, I have been developing programming for residents to reduce sun downing and increase sensory stimulation. Additionally, I create the monthly calendar for this specific unit.

Working in Memory Care as an overnight charge staff to provide meaningful care to 14 residents with dementiaCompleted UCP medication administration training and administer 0600 medications and PRN medicationsProviding personal care as needed and completing housekeeping duties, including residents' laundry

Reporting directly to the Life Enrichment Coordinator Responsible for assisting with the coordinator and scheduling of activities required to provide life enrichment programming.Ensuring the programs developed are economic and efficient, while maintaining compliance with all legislation and organization's standards, policies and procedures.

Working alongside the Life Enrichment Coordinator to develop office-based life enrichment skills, including RAI care plans, volunteer management and development of recreation programs.Completing 1:1 interviews with residents and phone interviews with family members to assess residents' music interests to successfully implement MUSIC & MEMORY℠ within the home.Assessing needs within the home and implementing recreation programs that service these needs.

Working alongside the facility's Recreation Manager to develop, implement and evaluate scheduled programs for residents in Assisted Living.Created and implemented new recreation reports and documentation within the home, including increased documentation for Assisted Living.Developed the weekly calendar of events for residents who reside in the Assisted Living unit. Specific programs include 1:1 visits, Fun & Fitness, Community Walks and Trivia.

I provided personal support for individuals within the community, both in patients'​ homes and retirement residences; primarily in palliative care.Provided personal care including feeding and toileting, meal preparation, feeding and light housekeeping. Additionally, I provided emotional support to my patients.Worked with individuals diagnosed with various diseases and disorders including Alzheimer's disease, dementia, cancer, post orthopaedic surgeries and stroke rehabilitation.

Working throughout summers 2013 and 2014 providing assistance to employees in a residential care setting for three individuals diagnosed with congenital deafblindness.I assisted the employees on community outings, daily in-home recreation programming and ADLs.

I completed a block placement in the Adult Day Program developing and implementing recreation-based programming for my Social Service Worker.Highlights from this placement include:-Developing programs independently based on group program needs.-Working 1:1 with a client diagnosed with Down Syndrome to promote her social skills.-Assisted in the completion of a monthly calendar to send home to program members.-Spent 1 evening per week observing and assisting in the facilitation of the Schizophrenia Society's Strengthening Families Together workshop through Community Care's COPE program.