Twilio is the industry-leading Communications Platform as a Service. - 8 of the top 10 banks in the U.S. (by assets) use Twilio as their customer engagement provider. - 9 of the top 10 U.S. insurers use Twilio (PNC and life insurance, by premiums written and market share).- Twilio powers digital banking transformation for fintechs. Nubank has saved customers over 113M hours in wait times with Twilio Flex.- Twilio works with top cross-border payments companies globally. Stripe verifies millions of users with Twilio for secure payments.- Morgan Stanley uses Twilio to help Financial Advisors deepen and broaden their client relationships with compliant text messaging as part of their client communications.- User Authentication and Identity solutions: provide a friction-free onboarding and account security experience to reduce fraud and increase conversion.- Compliant, Global, and Omnichannel engagement: reach users anywhere and in their preferred channel; SMS, WhatsApp, chat, voice, email.- Personalized and data-driven services with cloud-based contact center: integrate data from any system, leverage AI, and deliver world-class sales and service experiences.

Performance:• #1 NAMER New Business AE by attainment in 2023• President’s Club 2024• 432% 2023• 130% 2024

Bar Raisers (BRs) ensure that we Don’t Settle in our hiring efforts to hire the best person for every role.BRs are selected through a nomination process and have a trusted voice in hiring. Less than 10% of Twilions have been chosen to participate.“The Bar Raiser Program aims to set a high bar and raise it as we grow. Hiring the right talent is critical to the success of our organizational strategy and culture. Bar Raisers bring rigor and objectivity to our hiring processes; they assess against our Twilio Magic values and uphold an objective hiring process.” Jeff Lawson - CEO at Twilio.• Acted as a cultural ambassador and exemplary interviewer.• Partnered with recruiting to maintain interview best practices.• Assessed candidates' long-term potential at Twilio.• Decreased potential bias and focuses on example-driven feedback to make hiring decisions.

• 326% Q4 2022 (fully ramped)

Performance:• #1 Hunter Core AE by attainment in 2022.• President’s Club 2023.• Attainment (based on fully ramped quotas): 217% Q3 2022 and 226% Q4 2022.

Twilio [NYSE: TWLO] is a cloud communications platform as a service (CPaaS) company that powers the future of business communications. Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.As one of the first two hires on the team, I helped build and grow the Latin America Sales Development department.• Assisted customers and partners as an expert consultant in Portuguese and Spanish.• Qualified inbound leads and generated opportunities for growth, mid-market, and enterprise markets.• Drove new business through outbound prospecting and cross-selling.• Built reports, graphs, and dashboards for the team to use in the day-to-day and in quarterly business reviews.• Improved sales process efficiency by developing strategic sales content in Portuguese and Spanish and finding automation solutions.• Collaborated in cross-functional efforts for continuous improvement within sales enablement, marketing, sales operations, and partner/reseller operations.• Interviewed and onboarded new hires, trained and mentored peers.Performance:• #1 International SDR by attainment in 2021.• President’s Club 2022.• #1 SDR (Globally) in Accepted Sales Qualified Leads - Q4 2020, Q1 2021, Q2 2021, Q3 2021, Q4 2021, and Q2 2022.• Quota Attainment: 227% (Q4 2020), 140% (Q1 2021), 150% (Q2 2021), 138% (Q3 2021), 153% (Q4 2021), 132% (Q1 2022), and 134% (Q2 2022).• #1 SDR (Globally) in Twilio's March Madness Tournament - March 2021.• Awarded Twilio Guts and Grit - February 2021.• Nominated for the Twilio Magic Award and for the Bar Raiser Program, H2 2021.

Silver Bullet is the developer of Ranger API, a de facto standard in financial software worldwide. The Ranger community is formed by software vendors, financial institutions, original equipment manufacturers (OEMs), and retailers. The biggest industry players have chosen Ranger to empower their application connectivity, these include NCR, Fiserv, Canon, Epson, Unisys, Jack Henry & Associates, J.P. Morgan, Bank of America, Wells Fargo, BB&T, and thousands of others.• Defined, analyzed, improved, and documented business processes, policies, and tools for efficiency, automation, capital budgeting, project management, knowledge extraction from data, and adapting to culture in South America.• Gathered, transformed, analyzed, and presented data, business KPIs, and market trends and insights to support and advise cross-functional partners including the CEO, the board, and the Senior Product Engineer on unbiased data-driven decision making for business strategies, partnership negotiations, product development, project acceptance, pricing models, and target market selection.• Generated, nurtured, and managed sales and partner leads and opportunities in English, Spanish, and Portuguese.• Represented the company in global conferences with focus on both greenfield and brownfield opportunities.• Consolidated customer information from several company systems to organize and optimize CRM data for analysis as well as to facilitate and improve the sales process and customer relationships.• Conducted market research to identify opportunities and best practices, and to comply with legislation overseas. • Developed and implemented global sales and marketing strategies for new products and business lines.• Developed and designed the company’s website via WordPress, including search engine optimization, debugging, problem-solving, testing and analysis, and improvement of maintainability and user experience.

The College of Business Dean's Office is comprised of individuals working together to serve the faculty and staff of the College, striving to provide a quality learning environment for the students.• Managed projects for day-to-day operations in collaboration with the Dean's team, Professors, and the College of Business Marketing department.

Grupo Sentax is a hygiene, sanitization, and cleaning solutions provider in Brazil. Since 1989, the company has built a strong quality reputation for its success in representing multinational brands such as Kimberly-Clark, Ecolab, Netter, Rubbermaid, 3M, and Dixie. Sentax is the oldest and biggest representative of the Kimberly-Clark Professional product line and the master distributor of Rubbermaid Commercial Products in Brazil, which has awarded the company with the "Rubbermaid Key Distributor in Brazil" prize.• Analyzed and improved import processes such as order management and documentation to improve inventory control, to comply with regulations, and to improve cross-functional communication throughout the supply chain. • Developed a system for the calculation of the total importing cost per product and per order to be used to determine the company’s price list and product selection.• Trained the CEO and the employees on the implementation of the new processes and systems.

• Analyzed threats, controlled financial records filling and compliance, conducted comprehensive and in-depth research, and managed several projects at once for Global Banking and Markets control.• Developed and maintained spreadsheets to assure timely communication with bankers and improve job efficiency.• Integrated and simplified spreadsheets working alongside with managers in London and headquarters locations.• Instructed bankers across geographies to comply with financial records duties.

• Prepared material and presentations to be used by the COO and by the CEO. • Analyzed data and prepared materials for performance appraisal and client taxonomy.• Managed projects to simplify and improve department hierarchy and infrastructure.• Developed and combined complex spreadsheets to manage employees’ records for expense control.

• Assisted disabled students to overcome their disability, learn, and retain course material through extensive note-taking and explanations of course topics.

• Received full scholarship to represent the University of West Florida’s Argonauts in the NCAA Division II Championships.• Played singles and doubles in the team line up.Team results:• Gulf South Conference Tennis Champion 2012, 2013, 2014, and 2015.• South-Region Tennis Champion 2013.Individual results:• Academic All-America Team 2014 and 2015.• COSIDA Capital One Academic All-District At-Large Teams 2013, 2014 and 2015.• Athletic Directors Association Academic Achievement Award 2015.• Richard and Sandra Berg Scholar Athlete Award 2014.• Named ITA Scholar Athlete 2014 and 2015.• Gulf South Conference All-Academic Team 2013, 2014, and 2015.• GSC Commissioner’s Trophy Nomination 2015.• All Gulf South Conference First-Team 2014.

• Telemarketing - Client recruitment• Closed clients and collected fees while improving client satisfaction