I lead the operational support, capacity management, and team leadership for the EMESA region. I focused on designing and implementing scalable processes, optimizing resource allocation, and enhancing efficiency through process redesign, Ai and automation. • Operational Process Design: Co-led and supported the design and implementation of global and regional operational processes, including the Global Operating Model. Tailored solutions to improve capacity management, resource allocation, and the integration of AI and automation to enhance efficiency.• Capacity Management: Spearheaded initiatives to help with forecasting, optimize resource allocation and manage increasing client demand. Improved staff utilization and ensured long-term operational scalability.• Efficiency and Data Optimization: Improved efficiency in Design Studios by constantly optimizing the RMS (ticket and capacity management tool), centralizing tool usage, and extending capacity management to PMs. Adapted strategies to handle increasing project volumes and supported the global capacity management framework being developed by OPS.• Team Leadership: Took charge of a fragmented PM team, integrating members from other regional hubs and unifying processes. Introduced PM capacity management, balanced workloads, and created structured project assignments. Fostered growth opportunities in areas like Accounts and global OPS projects, while coaching and supporting career development.

Led the operations and project management efforts for Amadeus' in-house design agency, driving resource optimization and process improvements to meet high client demand. My focus was on managing client relationships, streamlining operations, and ensuring efficient resource allocation while enhancing team performance.• Managed client requests by translating briefs into actionable tasks for development, coordinating with internal teams and external vendors to ensure timely delivery.• Led the coordination of internal and external resources, negotiated timelines and deliverables, and monitored progress to meet project goals.• Organized vendor management processes, including contract negotiations, vendor onboarding, and invoice approvals.• Oversaw weekly team metrics reporting, ensuring accurate capacity planning and resource management to optimize team performance and meet business demands.

Led business-critical projects from end to end, managing budgets, risks, and client relationships to ensure successful project delivery.• Managed end-to-end project scope, milestones, and risk analysis to drive results and meet tight deadlines.• Maintained strong client relationships, providing regular updates and addressing risks proactively.• Managed a €500K annual budget, conducting monthly budget reviews to ensure optimized spend across branding initiatives and SaaS tools.

Led the implementation and management of B2B SaaS tools for Amadeus’ brand platform, ensuring seamless integration and maintenance to meet business and branding needs. Oversaw external partnerships and played a key role in aligning new acquisitions with Amadeus' branding strategy.• Managed the implementation and ongoing maintenance of Amadeus’ brand center CMS and marketing tools, supporting over 15,000 users and maximizing a €200K annual investment.• Led branding efforts for new acquisitions, developing integration roadmaps, managing project timelines, and overseeing budget management.• Managed a €500K annual budget, conducting monthly budget reviews to ensure optimized spend across branding initiatives and SaaS tools.

Managed all aspects of Amadeus’ merchandise shop, ensuring profitability and effective vendor relations.• Managed all aspects of the Amadeus merchandise shop, including inventory management, fulfillment, and vendor relations, with full profit and loss responsibility.• Oversaw inventory management, vendor relations, and customer fulfillment, managing the shop's P&L.

• Graphic design• Web design• Intranet management

• Marketing, sales and events team graphic design support for central and local offices• Web design and management

• Visual identity design• Account executive

• Graphic design support for El País, EP3, AS, Cinco Días and Los 40• Video editor

• Marketing team graphic design support• Web design and website maintenance

• Photoshop and After Effects teacher• Graphic design• Video editing