Feras Al Turk Email & Phone Number

Dubai, United Arab Emirates

1. Lead and manage the customer support team and take the necessary actions to maintain positive working relationships with the Sales Team and principals to achieve sales targets.2. Ensure timely, accurate and systematic orders, CN, and DN creation by the team.3. Monitor and manage the process of sales orders, RMA, Credit notes, Purchase orders, Expenses PO, and item pricing.4. Monthly support and follow-up with the store to achieve sales targets and follow-up on delivery dispatches.5. Create a new customer account.6. Prepare, report, and communicate Customer Support/Supply Chain Key Performance Indicators (KPI) to all assigned stakeholders and support activities for KPI fulfilment and evaluation.7. Provide daily sales analysis reports by updating the pharma performance dashboard.8. Provide top management with sales analysis, coverage, and lost sales opportunity reports. 9. Prepare Internal audit reports for the management. 10. Identify, develop, and maintain the Standard Operating Procedures (SOP) for current, new, or modified business processes and supporting technologies.11. Create and maintain master data in the system as required and electronic archiving for sales documents.12. Follow-up on orders and deliveries to reduce the rejection rate and backorders.13. Ensure cross-functional alignment with supply chain, logistics, marketing, finance and regulatory to handle customer inquiries and complaints.14. Preparing Inventory reports such as stock ageing, out-of-stock, short expiry, slow-moving and non-moving SKUs for analyzing and Management reporting.15. Enhanced and implemented customer Support policies and procedures for improved efficiency and client satisfaction.16. Develop policies, procedures and business processes.17. Maintained compliance with policies and procedures for the customer support team.

Dubai, United Arab Emirates

1. Ensuring accurate forecast rates and contributing to improving its accuracy.2. Keeping a close watch on stock ageing and expiry.3. Ensuring materials availability with the supply chain is as scheduled and that inventory is always maintained at a convenient level.

Amman, Jordan

1. Timely generation of Purchase Orders and coordinating with suppliers to ensure timely deliveries, maintaining stock availability and high service levels to the customers.2. Coordinating the logistics function between different parties such as agents, supply points, Warehouse, Clearing &Forwarding sales and marketing.

Amman, Jordan

1. Build and maintain relationships with suppliers.2. Generate and manage purchase orders.3. Ensure accuracy and completeness of procurement documentation.4. Ensure procurement activities comply with relevant laws, regulations, and company policies.5. Generate reports on procurement activities, cost savings, and supplier performance.

Amman, Jordan

1. Provide timely and accurate information to customers regarding product details.2. Troubleshoot and resolve customer issues, complaints, or concerns effectively.

Amman, Jordan

1. Solving customers' inquiries and problems using effective communication and providing solutions step by step.2. Interact with customers via various channels, including phone, email, chat, and social media.