Feras Abdel Email and Phone Number
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Feras Abdel personal email
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I am a revenue operations executive with over 12 years of experience in optimizing business processes and increasing GTM efficiency across sales, marketing, customer success, and platform operations. I currently lead a team of leaders within the revenue operations department at Outreach, the leading sales engagement platform.My mission is to leverage my Salesforce certifications and best practices to design and execute strategic plans and policies for the GTM tech stack, ensuring CRM data integrity, coordinating integrations, and implementing technology-based solutions. I also manage large enterprise-level projects and initiatives, working cross-functionally with internal and external stakeholders to achieve shared goals and outcomes.My field of expertise is GTM (Marketing, Sales, CS) operations, where I have a proven track record of supporting the equitable distribution and alignment of accounts and territories, orchestrating GTM rules of engagement, maintaining forecasting policies and procedures, and driving sales performance and growth through funnel optimization. I have successfully applied my skills and knowledge in previous roles as Director and Manager of Sales Operations at Cree, Devada, Pendo.io, and Outreach, respectively.
Maintainx
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Senior Director Of Revenue OperationsMaintainx Jan 2024 - PresentSan Francisco, California, Us -
AdvisorSonar Mar 2021 - PresentAtlanta, Georgia, Us -
Senior Director Of Revenue OperationsOutreach Jan 2021 - Sep 2023Seattle, Washington, Us- RevOps executive managing Sales Ops, CS Operations, Marketing Operations, PMO, Platform Operations and Revenue Technology- Strategic Planning and execution of all GTM Tech Stack - Leader of leaders within Revenue Operations department- Executive management of GTM policies, processes and technologies- Executive management of large enterprise-level projects and initiatives -
Director Of Sales OperationsPendo.Io May 2019 - Jan 2021Raleigh, North Carolina, Us- Manage Sales Operations team, Salesforce Devs and Admins and Deal Desk - Support the equitable distribution of Accounts to sales team- Design and maintain equitable sales territories globally- Orchestrate GTM Rules of Engagement policies- Implement technology based solutions, including but not limited to all development in SFDC- Assist in maintaining forecasting policies and procedures- Ensure CRM data integrity- Coordinate 25+ integrations aligned to SFDC- Working cross-functionally across org for enterprise level projects and tasks- Work closely with revenue management to inspect sales processes and prioritize opportunities for improvement- Build strong internal relationships cross functionally with other key leadership personnel- Directs and supports enterprise-level projects aligned to key company initiatives (i.e. Salesforce CPQ implementation) -
Sales Operations ManagerPendo.Io Dec 2018 - Jan 2021Raleigh, North Carolina, Us -
Sales Operations ManagerDevada Jul 2017 - Dec 2018Raleigh-Durham, North Carolina, Us-Analyze data from multiple sources to help the business make informed decisions in order to meet business objectives -Provide data-driven recommendations for strategic objections, forecast or performance metrics -Build and strategize business reporting for strategic analysis and internal business review -Own, manage and administer all processes tied to Salesforce.com -Strategize, facilitate and manage training strategies and programs for the sales staff -Assist with managing implementations of the tech stack used by all facets of sales at DZone -Support sales leadership on the managing of the sales staff in order to meet business objectives, individual and team goals -
Global Sales OperationsCree Lighting Jul 2011 - Apr 2017Durham, Nc, UsSales Tools-Optimized and implemented sales tools (Salesforce, ECOinsight, etc.) in order to optimize sales efficiency and close more revenue. Conducted all Salesforce training for new employees and built library of recorded training tutorials for continued education.Pipeline/Supply Chain Management- Managed sales pipeline in support of sales team to reach and exceed quarterly and yearly goals. Worked closely with operations for calculated production.Performance Management- Managed sales activities through Salesforce. Managed accountability of individual team members to help increase close rate.Forecasting- Forecasted QTD and YTD numbers based on market trend to set team goals for revenue targets. Forecasts broken down by product family and SKU to provide numbers to manufacturing for production forecasts.Partner Management- Managed a partner portal in Salesforce which provided various tools to assist partner network in selling Cree products.Sales- Fulfilled sales opportunities that company chooses to take direct rather than through traditional channels. Included prospecting, selling, ROI and payback analyses, implementation management as well as order fulfillment and followup.Sales Tools Implementations- Lead on implementing Salesforce for Cree Lighting team. Included training other employees, data integration from previous methods, reporting development, App Exchange integration, etc.Sales Training- Communication of best practices and proven sales methods to other team members. Especially concerning first contact with customer whether that is by phone, in person, or via email. Also sharing best practices on how to transition to next steps ultimately closing the deal. Deal Registration- Taking the lead on implementing a deal registration system through Salesforce. This will allow us to utilize all different sales channels simultaneously while minimizing channel conflict within the network -
Regional Account ExecutiveSilverchair Learning Systems Aug 2010 - Apr 2011Prospected cold, warm, and hot leads in order to increase salesIncreased expertise on the industry as well as my respective territoryBuilt beneficial relationships with state leadership and association leadership in territoryTrained and assisted peers and new employees on sales techniques and best practicesWon several company contests for creative projects to increase knowledge and salesDialed between 30-50 calls a day averaging 5-7 demonstrations set per weekReceived numerous praises from clients and prospects on professionalismRepresented the company in a professional manner at industry trade shows across the nationBuilt a substantial pipeline in order to close large sales numbers in coming fiscal quarters
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Lead Generation SpecialistBlackboard Sep 2009 - Jun 2010Boca Raton, Florida, UsBuilding a relationship with current or potential clients through phone and email interactions. Informational research on clients and territories in order to help improve sales. -
BlackboardBlackboard-Alertnow Sep 2009 - May 2010Lead Generation for Inside and Outside SalesProspected cold, warm, and hot leads in order to increase sales revenueBroadened my knowledge of my territories through research and networkingStrengthened team morale with a positive attitude and guidance for new employeesBroke into a territory by creating more leads in the state of NJ than previous representatives which substantially increased AlertNow's market share.Dialed between 50-60 calls per day reaching 4-6 high position decision makers a dayMaintained over a 90% approval rating by the sales representatives I was setting the meetings forPositioned sales representatives to close approximately 45% of meetings set.
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Magnolia Sales ProfessionalMagnolia Audio Video Oct 2004 - Mar 2010Richfield, UsConsult with customers on upper scale home theater needs. Perform sales demonstrations and product knowledge information for other employees as well as customers. Complete sales. -
Magnolia Sales ProfessionalBest Buy Jan 2009 - Jan 2010Richfield, Minnesota, UsIncreased Sales to reach monetary and business- growth goalsExemplified professionalism with brand image and businessStrengthened team through training of best practices in sales and businessMaintained #1 in total revenue sold among Home Theater Department for most months in tenureCoached department to reach #1 out of over 800 stores in the company during 2 consecutive months -
Professional Sales RepresentativeVerizon Wireless Oct 2007 - Mar 2009Basking Ridge, Nj, UsB2B and walk in sales. Consulting with individuals, businesses, and families on wireless communications needs. Training other sales reps on best practices and technological knowledge.
Feras Abdel Skills
Feras Abdel Education Details
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North Carolina State UniversityGeneral -
Sanderson High School2004
Frequently Asked Questions about Feras Abdel
What company does Feras Abdel work for?
Feras Abdel works for Maintainx
What is Feras Abdel's role at the current company?
Feras Abdel's current role is RevOps Leadership, Revenue Technology, Sales Operations, Marketing Operations, CS Operations, GTM Strategy.
What is Feras Abdel's email address?
Feras Abdel's email address is fe****@****ail.com
What schools did Feras Abdel attend?
Feras Abdel attended North Carolina State University, Sanderson High School.
What are some of Feras Abdel's interests?
Feras Abdel has interest in Social Services, Economic Empowerment, Politics, Technology, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Music.
What skills is Feras Abdel known for?
Feras Abdel has skills like Sales, Marketing, Strategic Planning, Project Management, Market Research, Crm, Selling Skills, Conflict Resolution, Training, Leadership, Research, Access.
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