E-Commerce Logistics Manager
İstanbul, Türkiye
In my role focusing on e-commerce warehouse operations:* Managed various tasks, including reservation management, receiving, addressing, picking up, sorting, packing, 3rd party operations, returns, new warehouse openings, consumable management, and facilitating rapid campaign growth.* Prepared a Value Stream Map (VSM) for e-commerce warehouse operations, identifying process improvement areas and designing target state processes through annual kaizen initiatives. Achieved a significant reduction in workforce and decreased the cost of goods from 2.2₺ to 1.5₺ per unit using lean management techniques, resulting in the best unit costs in the last 4 years. Recognized with high appreciation from managers.* Successfully led the management of large e-commerce campaigns, including the high-demand "Black Friday."* Reviewed and optimized the layout of operations, shortening cycle time by installing stations suitable for u-type flow.* Developed a system for monitoring individual performance, providing weekly feedback to employees. Recognized the best team and team member of the week and month based on performance results, announcing them on boards, providing training, implementing the buddy system, making workplace changes, and developing a multiskill system.* Created a model for monitoring stopping time exceeding ten minutes, later approved by C-level management for extension to all logistics operations.* Managed the packaging supply process with optimum efficiency by determining minimum stock levels using stock management techniques and calculations.* Conducted inspections and counts to eliminate stock discrepancies and address errors.* Led a sorter automation system project to decrease labor costs, lead time, and achieve economies of scale.