AeroLeads people directory · profile

Firdaws El Ouardighi Msaui Email & Phone Number

Call Center Manager at Factorial
Location: Barcelona, Catalonia, Spain 9 work roles 2 schools
LinkedIn matched
✓ Verified July 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Factorial
Role
Call Center Manager
Location
Barcelona, Catalonia, Spain
Company size
2136 employees

Who is Firdaws El Ouardighi Msaui? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Firdaws El Ouardighi Msaui is listed as Call Center Manager at Factorial, a with 2136 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Firdaws El Ouardighi Msaui.

Firdaws El Ouardighi Msaui previously worked as Customer Support Team Lead at Factorial and Customer Care Specialist at Factorial. Firdaws El Ouardighi Msaui holds Bachelor'S Degree, Philosophy from Universitat De Barcelona.

Company email context

Email format at Factorial

This section adds company-level context without repeating Firdaws El Ouardighi Msaui's masked contact details.

Factorial

Review company-level records connected to Firdaws El Ouardighi Msaui before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Firdaws El Ouardighi Msaui

I feel fulfilled when I am able to reach out to other people, to be able to help them understand or develop in something. I am good at searching and finding solutions to different problems in many areas and finding the right way to explain things so that others can understand and assimilate them. For me, it is very important to work on emotional intelligence to be able to continue building for and by people based on two essential values: communication and trust.

Current workplace

Firdaws El Ouardighi Msaui's current company

Company context helps verify the profile and gives searchers a useful next step.

Factorial
Factorial
Call Center Manager
Barcelona, CT, ES
Website
factorialhr.com
Employees
2136
AeroLeads page
Company profile
View company profile Email format
9 roles

Firdaws El Ouardighi Msaui work experience

A career timeline built from the work history available for this profile.

Call Center Manager

Factorial

Barcelona, Ct, Es

Customer Support Team Lead

Factorial

Barcelona, Ct, Es

Customer Care Specialist

Factorial

Barcelona, Cataluña, España

- Respond promptly and professionally to customer questions through chat (Intercom), call (Aircall), email (via Hubspot) and videocall (Zoom).- Provide accurate and efficient resolutions to both non-technical and technical questions: incidences (Jira), configuration, product onboarding, churn & upselling. - Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously. - Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.

Outbound Sales Development Representative

Factorial

Barcelona, Cataluña, España

- Prospecting, Strategizing and Qualifying the best leads. - Engage with prospects via high-volume cold-callings (60-80calls/day), networking, email, e-marketing, campaigns and social out reach. - Analyzing prospect business needs, understanding processes, determining requirements and ascertaining potential solutions. - Confirm clients needs, develop initial clients profile, and help to build the most personalized solution.

Aug 2023 - Apr 2024

Sales And Service Agent

Yugo

Barcelona, Catalonia, Spain

- Back & Front Office- Support the full sale cycle- Drive the student experience- CRM platform management- Development marketing campaigns- Suppliers control- Invoice processing

Jan 2023 - Aug 2023

Shift Manager

Alibek Bekari Sl

Barcelona, Cataluña, España

- Management of orders, schedules and accounts- Suppliers control- Recruitment & on-boarding- Staff management- Organisation of cultural activities within the café

Feb 2018 - Jun 2022

Hostess

Fyvar, Barcelona Mobile World Congress, Ifema Madrid

Barcelona, Cataluña, España

- Reception & confirmation of attendees - Product advertising- Brand image

Sep 2015 - Jun 2019

Sales Agent

Dulce De Leche

Barcelona, Cataluña, España

- Product & market knowledge- Support the full sale cycle- Face-to-face sales

Dec 2017 - Jun 2018

Customer Service Representative

Fonts Premium

Barcelona, Cataluña, España

- Telemarketing- Customer Success- CRM platform- Customs and import process support - Liaison as Darija translator & interpreter for Maghrebi-speaking countries- Campaign creation support- Suppliers control

Jun 2016 - Dec 2017
Team & coworkers

Colleagues at Factorial

Other employees you can reach at factorialhr.com. View company contacts for 2136 employees →

JL Jesús Latuff León Jesús Latuff León Colleague at FactorialMadrid, Community Of Madrid, Spain View → AE Antonio Esperidón Antonio Esperidón Colleague at FactorialBarcelona, Catalonia, Spain View → ES Erick Silva Erick Silva Colleague at FactorialRio Grande Do Norte, Brazil View → MP Mélanie Pepin Mélanie Pepin Colleague at FactorialBarcelona, Catalonia, Spain View → AM Alessia Munì Alessia Munì Colleague at FactorialBarcelona, Catalonia, Spain View → CL Cauã Lawall Cauã Lawall Colleague at FactorialBrasília, Federal District, Brazil View → LT Laia Tena Laia Tena Colleague at FactorialMontgat, Catalonia, Spain View → FS Fayez Slimani Fayez Slimani Colleague at FactorialSousse, Tunisia View → MC Moony Couto Moony Couto Colleague at FactorialSiqueira Campos, Paraná, Brazil View → DK Damackline Kerubo Damackline Kerubo Colleague at FactorialTrans-Nzoia County, Kenya View →
2 education records

Firdaws El Ouardighi Msaui education

Training Program, Air Traffic Controller

Master D
FAQ

Frequently asked questions about Firdaws El Ouardighi Msaui

Quick answers generated from the profile data available on this page.

What company does Firdaws El Ouardighi Msaui work for?

Firdaws El Ouardighi Msaui works for Factorial.

What is Firdaws El Ouardighi Msaui's role at Factorial?

Firdaws El Ouardighi Msaui is listed as Call Center Manager at Factorial.

Where is Firdaws El Ouardighi Msaui based?

Firdaws El Ouardighi Msaui is based in Barcelona, Catalonia, Spain while working with Factorial.

What companies has Firdaws El Ouardighi Msaui worked for?

Firdaws El Ouardighi Msaui has worked for Factorial, Yugo, Alibek Bekari Sl, Fyvar, Barcelona Mobile World Congress, Ifema Madrid, and Dulce De Leche.

Who are Firdaws El Ouardighi Msaui's colleagues at Factorial?

Firdaws El Ouardighi Msaui's colleagues at Factorial include Jesús Latuff León, Antonio Esperidón, Erick Silva, Mélanie Pepin, and Alessia Munì.

How can I contact Firdaws El Ouardighi Msaui?

You can use AeroLeads to view verified contact signals for Firdaws El Ouardighi Msaui at Factorial, including work email, phone, and LinkedIn data when available.

What schools did Firdaws El Ouardighi Msaui attend?

Firdaws El Ouardighi Msaui holds Bachelor'S Degree, Philosophy from Universitat De Barcelona.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.