At MiCE Engineering, my focus lies in enhancing IT operations through Agile methodologies and ISO20000 standards, honed over 2.5 years in IT management. With a strong foundation in Microsoft 365 and Office 365 Administration, I have successfully driven manufacturing process improvements, delivering robust IT solutions and seamless user experiences.Collaboration with cross-functional teams has been pivotal in optimizing our IT landscape, ensuring alignment with business objectives. My certifications in Agile Service Management and ITIL Training underscore my commitment to excellence and a service-driven mindset, enabling me to contribute significantly to our team's success and the company's operational efficiency.