Ferdiansyah Himawan Email & Phone Number

Jakarta, Jakarta, Id

Jakarta, Indonesia

Indonesia

- Creating training module in order to equip store team with proper knowledge and skill as per business needs;- Delivering online and offline training in order to develop store team competencies;- Overseeing multiple stores within Indonesia, ensuring smooth operations and adherence to company standard;- Conducting regular store visits to assess compliance with operational procedures, visual merchandising, service standards and ensure all trainings are properly implemented;- Evaluating training effectiveness to ensure all training well delivered;- Creating training/ visit report as feedback for future staff development;- Coaching and mentoring all store leaders in finding the best practice inorder to achieve business objectives;- Training, motivating and supporting all level store team, fostering a culture of excellence and customer centricity;- Communicating with principals in order to check and review new training materials

Jakarta, Indonesia

- Developing the sales strategy and work plan in order to achieve the target; including but not limited to stock availability, man power, individual sales target and retail metrics;- Monitoring and controling all store operational aspects in order to perform operational excellence align with SOP;- Monitoring the sales achievement and make some commerciality adjustment in order to achieve sales goal;- Developing, inspiring and coaching staff in order to improve staff productivity and goals;- Maintaining the relationship with the Nespresso Club Member/ loyal customer in order to maintain the loyalty rate;- Liaise with HO Team, including other departments to ensuring all program/ operational adherence smoothly run

Makassar, South Sulawesi, Indonesia

T Galleria By Dfs Bali

- Reporting sales/ achievements and customers’ traffic to IDP-DFS Team and Cartier HQ on daily, weekly and monthly basis; - Training, coaching and ensuring all team have delivered seamless luxurious shopping experiences;- Motivating and inspiring the team to achieve their targets;- Liaise with the shop manager team to manage team visibility on the shop floor for optimal staffing and coverage;- Discussing bussiness strategy and creating initiative program in order to increase the sales with Boutique Manager and IDP/ DFS management team;- Supervising team compliace with all company policies and procedures, custom regulations and relevant trading laws;- Responding to customer inquiries and resolving complaints;- Building and maintaining relationship with both internal and external clients;- Liaise with HQ and related departments to ensure the boutique/ store has followed the guidelines;- Preparing store/ boutique events and ensuring all programs/ promotions smoothly run;- Reporting CRM, VM and Go After Loyalty program to Cartier HQ;- Preparing and conducting performance annual appraisal for supervisor, senior and staff

Bali Province, Indonesia

Establishing and building relationships, providing the highest quality service to all internal and external customers while inspiring, leading and developing the Customer Service Team in delivering exceptional and seamless customer experience.

Bali Province, Indonesia

Bali Province, Indonesia

Bali Province, Indonesia

Focus on each student, paying careful attention to his or her academic ability and personality, and providing effective support to ensure that he or she can always study at a level that is “just right”

Bali Province, Indonesia