Ferdinand Jordan Gojo Email & Phone Number

Zurich, Zh, Ch

As the local representatives of IS Run the IS SD&A Managers act as its agents, playing a critical part in communicating with local IS organizationsIs the interface accountable for IS Run performance and ensures the execution of IS Run service deliverySingle point of contact for the in country organization to discuss IS RUN performance and escalations. Regularly review service delivery performance and user satisfaction survey results with stakeholders from the in country organizationProvide consultation and advise in country Business Relationship Management on how their service requirements can be met through the IS services available in the IS Run service catalog

Zurich, Zh, Ch

After several years working with ABB, I secured a regional management position where I’m responsible for transforming local infrastructure services into global solutions, which I did by driving high standards for demand generation, performance reporting, and improvement initiatives. Every step of the way, I look for opportunities to enhance performance and functionality in addition to ensuring client satisfaction with timely and cost-efficient deliveries. Selected Achievements:• Executed infrastructure solutions and service delivery using "core and flex" model per company requirements alongside internal infrastructure delivery units, infrastructure operations team members, and external third-party infrastructure service suppliers.• Delivered cost-effective, timely infrastructure services and support to relevant customer groups within appropriate domains and subdomains in accordance with all requirements and client standards.

Zurich, Zh, Ch

Zurich, Zh, Ch

Managed all aspects of Enterprise technology structure, including LAN/WAN, computer operations, system administration, and telecommunications network. Negotiated outsourcing contracts and confirmed vendor fulfillment in accordance to budgets and quality standards. Coordinated projects and transitions, presenting project goals and stages to key stakeholders, program management, and delivery teams in order to ensure successful and timely roll-outs for all deliverables.Selected Achievements:• Improved ERP system uptime to 99% availability.• Identified and managed risks across entire scope of outsourcing activity, executing due-diligence procedures in conjunction with vendors and introducing ITIL process improvements for incident management, change management, and patch management.• Spearheaded project for company global transition throughout Saudi Arabia and Bahrain from strategically planning project iterations and documenting deliverables to governing transition of EUS & EUC service towers.

Zurich, Zh, Ch

As a technical consultant, I administrated SAP BASIS planning, implementation, and post-production tracking in order to identify issues, consult with end-users, and provide support. We developed internal SAP releases to increase database and server performances.Selected Achievements:• Led implementation of High Availability Solution, incorporating application & database layers in addition to server and storage high availability.• Stabilized existing SAP landscape by introducing SAP Release Methodology.

Calgary, Alberta, Ca

By overseeing all of our technical projects, I ensured the successful delivery of networks, development initiatives, and disaster recovery systems that aligned with our company vision. I also created detailed financial budget reports and proposal, presenting them to senior executives for approval on capital projects. I coordinated with vendors, advisors, and management to facilitate a cohesive team effort in effectively managing our workplace and improving performance.Selected Achievements:• Identified new market opportunities and led IT process improvement by proactively researching and recommending new products.• Designed and implemented eCommerce systems for numerous websites, brand recognition and awareness initiatives, and marketing campaigns to further progress toward organizational goals.

Calgary, Alberta, Ca

In managing application and architecture support products, I was responsible for gathering requirements for projects and scheduling them out across timelines, making sure to make room for bug fixes and quality assurance. I communicated all changes and needs for improvement to the proper technical teams responsible for designing specific solutions. To prevent the need for last-minute changes altogether, I managed high-risk scenarios and I identified constraints to enable smooth operations. Selected Achievements:• Directly oversaw 10 full-time technical professionals and four vendors specializing in SAP Basis, SAP Bi/BW, SAP Security, SAP ABAP and non SAP application support.• Led application management for UFA's Business Application and Infrastructure Resilience Program, a $6M-budget project incorporating data centre relocation, disaster recovery infrastructure build, and physical to virtual SAP platform refresh.

Zurich, Zh, Ch

Selected Achievements:• Participated in the SOX implementation project with KPMG and Ernst & Young to ensure ongoing compliance and mitigate audit findings.• Designated Process Owner for SAP change management and user access management and Sarbanes-Oxley compliance tester.• Produced and analyzed reports in SAP using SUIM, and security related tables (AGR*, USR*, etc), and customized Query reports.• Solid experience with resolving ticket issues and troubleshooting security authorization problems while adhering to Service Level Agreements (SLA).• Championed the local implementation of ABB eRecruitment system and Performance and Development Appraisal system (ESS/MSS). ABB uses SAP based group Human Resources Tools solution for globally managing their recruitment processes. • Led the design, development, and implementation of the following business applications:o Human Resources, Shared Accounting Services period end automated reporting in compliance with the Sarbanes-Oxley (SOX) 404.o Integrated IS Helpdesk Application in ABB Saudi Arabia, ABB Egypt, ABB UAE and ABB South Africao Automated processing of ABB Saudi Arabia’s employee time sheets (processing time was significantly reduced from four days to one hour with more than two thousand employees and contractors).Technical Environment: SAP ECC6.0, SAP PP, SAP MM, SAP HR, SAP SD, SAP PS, SAP FICO, SAP Solution Manager, Virsa Compliance Calibrator, Virsa Firefighter, Oracle 9g, Oracle 10g, Primavera, Sharepoint, Lotus Notes, Domino Workflow

Zurich, Zh, Ch

Selected Achievements: • Involved in one full life cycle implementation to design the data archiving requirements for ABB Saudi Arabia.• Administered ABB Saudi Arabia's SAP ECC 6.0 systems consisted of more than 5 SAP systems installed on Windows 2000/2003, Oracle platforms, running on IBM xSeries 3950 M2 and IBM xSeries 3650, comprised of test, quality assurance and productive servers. SAP 4.7 and SAP ECC 6.0, applied R/3, Java support packages, adapted STMS-transport management system, • Performed kernel patch upgrades, system copies from productive to test systems, configured satellite systems for the entire company, • Successfully performed daily SAP basis activities including system monitoring and observing performance items in order to avoid bottle necks, printer and scanner definitions• Implemented BASWARE Enterprise Purchase to Pay and Financial Management solutions. • Implemented email fax solutions besides giving response to the various consecutive end-user problem calls coming from all over the ABB Middle East region, eliminating wrong addressed calls to the destination if necessary. • Involved in going live checks sessions, workshops held by SAP, doing research on possible third party applications applicable in company, documenting projects.Technical Environment: SAP R/3 3.0F, SAP R/3 4.7, ABAP, SAP SD 4.7, SAP MM, SAP PP, SAP HR, SAP FICO, SAP Solution Manager, MS Project, Basware, Lotus Notes.

Zurich, Zh, Ch

Selected Achievements: • Successfully positioned IS Application resources to ensure flexibility regarding capacity, competency, and cost.• Involved in the first implementation of SAP R/3 3.0F.• Defined the business process and the business modelling in MM which included Requisitioning, Purchasing, MRP, Inventory Management and Logistics Execution.• Spearheaded implementation of comprehensive IS Application strategy focused on client satisfaction, support for all IS Applications, deadline / budget management, accurate invoicing, and continuing education.• Consistently met client deadlines and budget requirements in adherence with Service Level Agreements.• Demonstrated high level of competency installing SAP R/3 systems, including database and application servers on Windows platforms. Technical Environment: SAP 3.0F, SAP 4.7, SAP MM, SAP SD, SAP PS, SAP SD 4.7, HPMM, HPFM, Access, Excel, Word, MS Project, Lotus Notes.

Managing High Performance Teams, Continuing Education

Understanding Leadership, Continuing Education

Effective Workplace Communication, Continuing Education

Itil V3 Foundation, Itil

Bscs, Bachelor Of Science Degree In Computer Science