Ferdinand Bergen Email & Phone Number

North Port, Fl, Us

St Petersburg, Florida, United States

- Senior Product Owner for award-winning Financial Advisor "Opportunities" Platform: 2023 Bank Insurance & Securities Association Innovation Award- Designed and implemented workflow refinement equating to 50% increase in development velocity- Mobilized four new Cash Program features responsible for $2B USD in net-new revenue in 5 months- Lead team with transition from Waterfall to Agile processes using SCRUM framework- Designed and released RMD program saving each Financial Analyst ~75hours effort per annum

- Created Portfolio for AI/ML toolkit for Audio and Video enhancement- Instantiated AI-driven solution for merging two companies, achieving 20% efficiency increase and 15% cost reduction, driving significant business growth- Growth forecast 95% on target for four consecutive quarters- 95% Sales closing success rate for Strategic Services - Managed Event Team quota of $3M per annum- Led 6-person Development team for >90% on-time delivery- Forged B2B strategic partnerships capitalizing on $1M additional revenue- Led Strategic Service SaaS offerings

Philadelphia, Pennsylvania, United States

- Led Custom Development Department responsible for 34% of all professional services revenue- Created idea incubation hub to increase product usage by 30% and promote customer retention of 80%- Developed a new service leveraging AI technologies to facilitate the merger of two companies, increasing professional service sales, while reducing professional service costs by 45%- Pioneered strategy summary for custom development services- Established revenue forecasting strategy for revenue recognition that was 90% on target- Created pipeline reporting for custom development opportunities- Constructed profit and loss summary for custom development projects- Managed customer engagement, customer interfacing, stakeholder meeting cadence- Led transition from On-Prem custom tools to SaaS service model using AWS Lambda, PostgreSQL, and Microservices resulting in 50% Operational cost savings

Philadelphia, Pennsylvania, United States

- Directed Custom Development Department- Created a go-to-market strategy for video caching service offering affecting 60% of the customer base- Designed and implemented Customer Success lifecycle retaining 85% customers in a shrinking market- Pioneered scope of work process for Advanced Integration Services (AIS) custom development engagements decreasing deployment times by 60%- Created Go-To-Market strategy for ELK-based QA escalation tool saving Case Escalation remediation times by 90%- Led migration strategy for RDBS installations to Index-based DB’s (NoSQL) installations- Thought leader for new product development initiatives on emerging technologies

- Directed large project installations for Tier 1 customers globally- Managed custom software development projects- Developed and managed a new customer service initiative for monitoring and alerting customer deployments- Managed Level 2 and Level 3 support for enterprise customers- Designed and developed in-house QA tool deployed in Elasticsearch, Logstash, and Kibana (ELK)

- Provided "White Glove" service for Mediasite software made by Sonic Foundry withdirect customer facing role - Demonstrated pre-sales engagements for strategic enterprise accounts- Planned product deployment and scaling of schedules and implementation- Specialized in large server deployments- Designed and conducted training curriculum

- Pre-sales Demonstrations- Deployment Planning- Software and Hardware Installations- Training

Philadelphia, Pa

- Co-Anchored an ABC/ESPN live television broadcast for the largest collegiate rowingevent in the world on Philadelphia’s historic Boathouse Row- Directed all interviews, team and athlete research, and data collection for a 4 hour livetelevision broadcast of the Aberdeen Dad Vail Regatta

Villanova, Pa

- Managed day-to-day tasks for Villanova University’s Online Masters Engineering program, nationally ranked (U.S News and World Report – Top 10) - Trained and managed staff of 6-10 part time workers into highly technical role of classroom operations- Served over 1,500 users annually with live and on-demand production of 80+ academic and professional development courses- Designed and managed construction of 3 e-learning facilities- Awarded winning eLearning classroom by Presentation Magazine 2005

Master’S Degree, Computer And Information Sciences

Ba, Film And Media Arts