• Provided technical support to operations staff for the development and implementation ofpost-sales strategies on assigned platforms, ensuring that functional and technical requirementswere met. • Delivered high-level technical support for feature demonstrations, client training, and delivery, and assisted clients in understanding how products, services, and solutions could solve their specific problems. • Maintained and updated operations knowledge with current… Show more • Provided technical support to operations staff for the development and implementation ofpost-sales strategies on assigned platforms, ensuring that functional and technical requirementswere met. • Delivered high-level technical support for feature demonstrations, client training, and delivery, and assisted clients in understanding how products, services, and solutions could solve their specific problems. • Maintained and updated operations knowledge with current information, while contributing to the development of new and existing features. Created and maintained detailed information on bug impacts, root causes, and workarounds for various platforms.• Managed incident tickets by ensuring that SLAs were met and that the appropriate person was assigned to each ticket. Followed up with overdue or unassigned incidents and ensured that all necessary information was entered into the tickets to maintain accurate reporting.• Created daily, weekly, and monthly incident reports and submitted them to management for review.• Collaborated with developers to identify and resolve bugs or issues on the streaming platform. Ensured timely follow-up with clients until issues were fully resolved.• Coordinated with vendors such as CIPTEX to address audio conferencing issues, whether via phone or WebRTC. Ensured that all tickets were handled appropriately based on their level of urgency. Show less

Provided internal technical support for Global employees of Marriott which regards to the day-to-day software utilized by different departments in the company. Manages Active directory accounts, software installs, software quick fix, PC troubleshooting, Computer reimaging, Network Printer setup and security risk detection. I have obtained my ITIL foundation basic certification

In my role of providing advanced support for web hosting, I excel in various technical responsibilities. These include supervisory tasks such as team management, acting as a point of contact for technical issues, and scheduling and executing supervisor callback escalations.In terms of technical roles, I possess expertise in the following areas:1. Domain Management: I have experience in ensuring proper domain name pointing to correct DNS records and Name Servers, guaranteeing… Show more In my role of providing advanced support for web hosting, I excel in various technical responsibilities. These include supervisory tasks such as team management, acting as a point of contact for technical issues, and scheduling and executing supervisor callback escalations.In terms of technical roles, I possess expertise in the following areas:1. Domain Management: I have experience in ensuring proper domain name pointing to correct DNS records and Name Servers, guaranteeing seamless connectivity and functionality.2. DNS Configuration: I am skilled in modifying DNS records (A, MX, CNAME, SPF) to meet the specific requirements of clients, ensuring smooth and accurate DNS resolution.3. Email Configuration: I have proficiency in setting up exchange accounts to purchased hosting services, configuring the proper incoming and outgoing servers for various email clients. This ensures reliable email communication for clients.4. Open Source Applications: I am adept at setting up and configuring popular open-source applications such as WordPress, Joomla, Drupal, and more, allowing clients to harness the power of these platforms with their hosting packages.5. Domain Transfers: I can assist in the smooth transfer of domain names, ensuring a seamless transition from one registrar to another.6. PHPMyAdmin Troubleshooting: I have experience in troubleshooting PHPMyAdmin issues, addressing any technical difficulties that may arise in this commonly used database management tool.7. VPS Configuration: I am capable of configuring Virtual Private Servers (VPS) with hosted domains, ensuring proper integration with existing DNS records for a reliable and secure hosting environment.By leveraging my technical skills and expertise, I strive to provide exceptional support and deliver reliable solutions to clients, contributing to their success in the realm of web hosting. Show less