Ferdinand Lewis Email & Phone Number

California, United States

San Francisco Bay Area

- Provide assistance and support to IT management for the development and implementation of goals, objectives, and policies.- Serve as Change Advisory Board (CAB) member to facilitate IT Infrastructure change management activities with cross-functional team members and stakeholders to review requests for change and calculate risks of besought changes..

Bermuda

- Developed ServiceNow KB and other documentation efforts to better understand process workflows, decision trees, technical resolutions, and change management processes. - Innovated Problem Management area using ITIL best practices to prevent problems, eliminate recurring incidents, and minimize impact of incidents.- Supported SAM processes by analyzing.

Walnut Creek, CA

- Analyzed all claims data to identify key metrics that influenced results- Assisted C-suite officers and senior managers in better understanding loss development and loss trend patterns- Automated all dashboards and reporting with Tableau solutions- Led & managed $4M departmental operating budget- Re-examined departmental vendor contracts & agreements.

San Francisco, CA

- Led all bottom-line factors, company vision, strategic planning, program management, and organizational development- Directed grant writing and marketing/community outreach efforts- Deployed and administered all infrastructure systems and solutions- Instructed at-risk youth on basic concepts of digital literacy- Provided IT consulting services for.

Nashville, TN & San Francisco, CA

- On-boarded several nationwide IT projects in collaboration with the Project Management Office (PMO)- Drafted several document types as part of overall project documentation; (e.g. project vision, requirement management plan, use cases, business requirements, RTM, functional requirements, system requirements, etc.)- Assisted with development of IT.