Ferdinand Lewis Email & Phone Number

California, United States

San Francisco Bay Area

- Provide assistance and support to IT management for the development and implementation of goals, objectives, and policies.- Serve as Change Advisory Board (CAB) member to facilitate IT Infrastructure change management activities with cross-functional team members and stakeholders to review requests for change and calculate risks of besought changes.- Serve as Regional US Escalation manager to provide order, structure, and attention to major incidents and problems utilizing ITIL best practices.- Participate in Client Endpoint management operations, including but not limited to standards for base image definitions, application distribution, workstation patching, software licensing, and IT support services.- Develop IT project strategies and plans, including stakeholder assessment, communications, leadership alignment, change readiness, capability transfer, and end-user training.- Identify and define opportunities for process improvement and adhere to the principals of Continual Service Improvement utilizing metrics to ensure processes provide the anticipated value to stakeholders and users.

Bermuda

- Developed ServiceNow KB and other documentation efforts to better understand process workflows, decision trees, technical resolutions, and change management processes. - Innovated Problem Management area using ITIL best practices to prevent problems, eliminate recurring incidents, and minimize impact of incidents.- Supported SAM processes by analyzing software license usage and entitlements to protect the company from legal, reputational, and financial risks. - Implemented endpoint performance monitoring solution to support QA & technical troubleshooting processes to refine golden OS image and optimize system performance.- Developed Tableau dashboards to aggregate disparate data-sources for greater insights around IT operational and systems metrics to foster data driven decisions.

Walnut Creek, Ca

- Analyzed all claims data to identify key metrics that influenced results- Assisted C-suite officers and senior managers in better understanding loss development and loss trend patterns- Automated all dashboards and reporting with Tableau solutions- Led & managed $4M departmental operating budget- Re-examined departmental vendor contracts & agreements leading to a 15% cost savings over 2 years- Worked with external auditors to ensure regulatory compliance in the claims payment process

San Francisco, Ca

- Led all bottom-line factors, company vision, strategic planning, program management, and organizational development- Directed grant writing and marketing/community outreach efforts- Deployed and administered all infrastructure systems and solutions- Instructed at-risk youth on basic concepts of digital literacy- Provided IT consulting services for surrounding community and faith- based organizations- Provided free income-tax services for low-income families in partnership with United Way of the Bay Area and IRS

Nashville, Tn & San Francisco, Ca

- On-boarded several nationwide IT projects in collaboration with the Project Management Office (PMO)- Drafted several document types as part of overall project documentation; (e.g. project vision, requirement management plan, use cases, business requirements, RTM, functional requirements, system requirements, etc.)- Assisted with development of IT Balanced Scorecard as a strategic performance management tool- Managed 10 summer interns throughout the IT organization