Responsibilities include onboarding of new clients onto our suite of call center productivity solutions.

Responsibilities included account management, presentation of key elements of website design and functionality to the client, setup of website and associated features, coordination of setup for association of inventory data feeds, facilitation of domain transfer and/or registration, and configuration of email. Delegated custom tasks and/or sub-tasks to appropriate teams - Production Developers, Visual Design Group, Inventory Support, Search Engine Optimization, Search Engine Marketing, Domain Management, Site Development, Development, etc. Oversaw timely completion of delegated tasks necessary to meet contractual deadlines.

At OnePath, our mission is to enable solo attorneys and small law firms to build successful practices in today's competitive environment. We do this through intensive, 'small group' CLE seminars and workshops designed to improve and expand client skill sets and by providing practice management solutions tailored to increase client profitability.

Facilitated new telephony and web-based communications products from concept through launch using cross-functional teams using waterfall and agile development methodologies.Maintained product roadmap, drafted MRD's, PRD's, business cases and sales forecasts, ROI's, project plans, agile backlog development, requirements gathering, high-level technical specifications, use case diagrams and product documentation.Developed QA test plans and participated in testing.Developed marketing communications plans, literature and collateral. Prepared and delivered training for Sales and Customer Care professionals.Conducted pilot test groups; communicating objectives and incorporating feedback.Attended trade show events; met with clients to present concepts and obtain feedback.Negotiated with third-party vendors for better terms and service.

Gathered requirements, created functional design requirements. Created and supervised project plans and product schedules. Managed SDLC and product launches. Assisted Sales with customer specific proposals and requests for non-standard product enhancements and other duties as assigned by members in management.Accomplishments: Facilitated the launch and introduction of CommuniKate Fax and prolonged profitability of 10,000 ISP subscriber base by introducing value-add offerings to enhance user experience and cut costs.

Managed multiple, simultaneous client implementations (requirements definition, contract and vendor negotiations, standard/non standard customizations and launch) for customers including AT&T, WorldCom, Quixtar and others. Project managed internal implementation of $1 million Teleknowledge Total-e billing system and associated services for 70,000 subscribers.Accomplishments: Established PMO function dedicated to deliver 'speed-to-market' implementation of enterprise and client projects pertaining to Unified Communications. Implemented PMO processes and best practices throughout the organization. Established a project-centric focus resulting in fast track, quality client solutions.

Audited, evaluated, recommended and project managed changes to the IT environment of a dynamic, high growth Internet startup whose IT infrastructure was not keeping pace with organizational growth.Accomplishments: Operational improvements to infrastructure monitoring, disaster recovery, problem management, user administration, data operations, asset/liability management and SLA management.

Promoted products and services (Outsourcing, LAN Implementations, Software Development) to prospective customers using various targeting and campaign methodologies.Standardized product and service offerings; created web and brochure content. Implemented contract, consulting and project management methodologies to improve serviced delivery - on time and within budget.

Promoted company services to new and existing clients using telephone and networking opportunities. Conceptualized and implemented new consulting products and services: Disaster Recovery and Business Continuity methodologies, Call Center Implementations, etc. Monitored account management, finance, legal and operational activities. Managed and mentored Project Managers and network/software engineers (in an atmosphere characterized by cultural barriers and misunderstandings), to complete implementation of technology projects for multi national clients on time, within specifications and within budget. Accomplishments: Established a western class organization, using process orientated methodologies adapted to the Russian and CIS marketplace, to serve and satisfy the technology requirements of multi-national, Fortune 500 companies; Polaroid, Mars and more.

Supervised a group of eight engineers and software specialists dedicated to the troubleshooting and turn around of a troubled IT environment serving 400 users.Environment was characterized by inadequate facilities, uncontrolled costs and major data security problems. Accomplishments: Stabilized operations with substantial cost savings; dramatic productivity improvement, improved user support, better communications, less system down time; and improved employee morale. Developed a strategic IT plan and vision using international corporate standards, industry trends, user-identified requirements and own recommendations.

Conceptualized, developed, tested and supported financial simulation models to manage interest rate risk in banks and savings and loan associations.