Manager - ICT Department

Senior IT Engineer - System Administrator

Technology - Global Headquarters▪ Free PBX, VoIP(Virtual PBX Asterisk based) – IM Google Hangouts▪ Server Microsoft (AD – SCCM – WSUS – WDS – GPO)(Credential Manager, Software Distribution, Deploy OS, Policy Implementor)▪ Office 365 license admin, Email Admin on G-Suite by Google CloudSmtp Aliases, Mailbox / Shared Mbox Creation, retention policy▪ Mobile Support (MDM by Google Admin)▪ Global Support (Service Desk)▪ Computer’s maintenance – Plant’s LAN Rooms and Server Rooms▪ Deploy of new Plants (Corporate Refresh) in Europe and Asia

Coordinator, Technology - Milan Branch / Global OfficesService Operations & Workforce ServicesProvide Technical support to all employees in supported Duff & Phelps Offices. Remote and desktop support as well as assist with projects like storage implementation, server and network upgrades, corporate refresh and mobile computing reviews. Mission: - Administration of the Communication, Collaboration and Presence System (Cisco CUCM) - Person in charge for Apple Devices and Solutions. - Person in charge for Technology Trainings to High Level Employee (Board, CEOs, Managing Directors, ...) - Guidelines designer for user's support and User's guides. - Member of Global Concierge IT Service, that provides direct IT assistance to MDs profiles. Tailored IT Assistance to Mr. Leo Civelli and Mrs. Paola Ricciardi (Real Estate Advisory Group) - Involved in "Corporate Refresh" Projects (Office Move, Refresh, Upgrade, ...). Other: - Technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 7/10), Microsoft Office Suite (2016/365), off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support. - Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams. - Providing desktop/laptop break/fix/maintenance support - Providing support to growing mobility platform (iPhone, iPad, Android and windows based platform)

IT Specialist, ConsultancyIT Support (Service Desk 1/2 lvl + Tailored IT Support)IT Consueling for Customers on Client/Server architecture and Microsoft Mail Servers, VoIP PBX by 3CX

IT Specialist, Technology - Bergamo Headquarter

Technician/Helpdesk, Technology - Local IT Consulting Company and Computer StoreMission:- Level 1 & 2 Help Desk.- Lab Technician, Computer Fix/Repair.- IT Consultancy.- Price Quotation SME Projects- SME Technician (remote/on-field)- Fault management on behalf of Fastweb / Si Portal / Qcom-Interactive.

Intern, Technology - Computer StoreMission:- Lab Technician, Fix Computers and its Peripherals.- Data Recovery- Service Desk 1st level- Store Assistant